Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlette Keys

Fort Worth

Summary

Compassionate and detail-oriented, I enhance patient well-being through exceptional personal care and effective communication. Skilled in incident reporting and crisis management, I excel in adapting to diverse needs while fostering independence and safety for clients. Committed to delivering superior service and maintaining high standards of care.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Security professional with comprehensive experience in managing and overseeing security operations. Proven track record in maintaining secure environments and resolving security issues efficiently. Known for strong team collaboration and adaptability, ensuring reliable performance under changing conditions. Highly skilled in risk assessment and emergency response protocols.

Overview

10
10
years of professional experience

Work History

Home Health Aide

Care.com Inc
10.2023 - 01.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Provided transportation and appointments management.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Customer Support Specialist

UnitedHealthcare
11.2021 - 01.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Assistant Security Supervisor

FEDEX
02.2018 - 07.2021
  • Monitored key control access system to prevent unauthorized entry to building.
  • Evaluated performance metrics regularly, identifying areas requiring attention or improvement and taking corrective action as needed.
  • Developed contingency plans to formulate response and procedures for emergency situations.
  • Managed accurate records of all incidents, enhancing organizational knowledge and facilitating informed decision making.
  • Enhanced overall security by conducting regular patrols and monitoring CCTV cameras.
  • Collaborated with other team members to ensure timely resolution of security issues.
  • Supported the Security Supervisor in creating comprehensive emergency plans, resulting in increased preparedness.
  • Conducted facility tours to showcase safety and security measures.
  • Reinforced company policies by closely supervising employee behavior during working hours.
  • Contributed to a safer workplace by promptly addressing potential hazards and reporting them to relevant departments.
  • Conducted education, training and professional development programs to increase security personnel efficiency.
  • Maintained confidentiality while dealing with sensitive information pertaining to personnel or property matters within the organization.

Security Officer

Apex Capital
06.2015 - 12.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.

Education

GED -

GED.COM
ONLINE
05-2000

Skills

  • Patient care
  • Report writing
  • Incident reporting
  • General security
  • CCTV surveillance
  • Detail-oriented
  • Superior customer service
  • Surveillance
  • Emergency response
  • Patrol operations
  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Conflict resolution
  • Crisis management

Timeline

Home Health Aide

Care.com Inc
10.2023 - 01.2025

Customer Support Specialist

UnitedHealthcare
11.2021 - 01.2023

Assistant Security Supervisor

FEDEX
02.2018 - 07.2021

Security Officer

Apex Capital
06.2015 - 12.2017

GED -

GED.COM

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