Arlette Martinez-Rangel

-Demonstrated excellent Customer Service and communication skills while providing hair styling to clients.

-Maintained a clean work station throughout the day according to established guidelines

-Offered advice about products that could be beneficial for each individual clients needs.

-Cultivated Relationships with customers through friendly conversation during appointments.

-Ensured proper sanitation procedures were followed at all times during salon visits .

-Cultivated repeat business by developing long-term relationships with regular customers.

-Adapted quickly changing environments within the salon setting .

-Exhibited strong organizational skills by properly scheduling appointments and managing time efficiently.

-Demonstrated creative problem-solving abilities when faced with difficult client requests or challenges .

-Maintained clean and safe work environment in accordance with company standards .

-Assisted in training new cosmetology staff members regarding standard operating procedures.

-Operated cash Register to receive payments from patrons.

• Kept detailed records of customer information and services provided to increase return customers by 2 weeks

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, enhancing information flow and reducing response times.
• Developed and maintained filing systems, improving document retrieval efficiency.
• Trained new reception staff on procedures and customer service standards, fostering team competence.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Coordinated with therapists to optimize appointment flow and minimize wait times for clients.
• Maintained accurate records of client appointments and billing information using scheduling software.
• Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
• Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.