ARLETTE POWELL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Dispatch
Wingard Towing Service
06.2022 - Current
- Communicate with customers and staff via telecommunication devices and email
- Keep good communication between all appropriate parties regarding new and previous work orders
- Coordinate routes to provide quality client care; Efficiently worked to ensure clients were taken care of on a first come first serve basis, with emphasis on high-priority events
- Process payments, distribute invoices, and reconcile accounts with past due balances
- Manage driver concerns and assist them throughout the day as needed " File, scan, copy, and print all necessary paperwork " Compile and submit daily accounting reports " Create, edit, and manage spreadsheets for impound lot inventory and private property impound locations " Assist with releasing vehicles from impound while adhering to company policy and state laws
Customer Service Advocate
Blue Cross Blue Shield of South Carolina
03.2021 - 04.2022
- Maintained client confidentiality at all times, and ensured any release of information requests were HIPAAcompliant
- Answered inbound telephone calls; assisted members with eligibility, benefits, claim status, and provider locations
- Documented all information provided with as much detail as possible in each interaction
Customer Service Representative/Dispatch
TVCM Towing
10.2019 - 03.2021
- Handled customer interactions for a high-volume towing service contracted with AAA Carolinas Roadside
- Maintained open communication with drivers and members to provide updates and resolve any issues related tothe work order
- Collected daily driving logs to reconcile information and create commission reports for each service technician
- Coordinated routes to provide quality member care
Career Break
Caring For Family Member
06.2017 - 10.2019
Telephone Service Representative
GSP Transportation
03.2015 - 06.2017
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Documented and detailed calls and complaints using call center's database.
- Minimized escalations by identifying and addressing client needs.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
GED -
SC Department of Education
Columbia, SC 11.2006
Skills
- Report Creation
- Credit Card Payment Processing
- Customer Relations
- Microsoft Office
- Problem Solving
- Order Fulfillment
- Data Entry
- Phone Etiquette
Timeline
Customer Service Representative/Dispatch
Wingard Towing Service
06.2022 - Current
Customer Service Advocate
Blue Cross Blue Shield of South Carolina
03.2021 - 04.2022
Customer Service Representative/Dispatch
TVCM Towing
10.2019 - 03.2021
Career Break
Caring For Family Member
06.2017 - 10.2019
Telephone Service Representative
GSP Transportation
03.2015 - 06.2017
GED -
SC Department of Education
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