Arlette Serrano
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet client needs. Offers skills in task prioritization and task management.
Overview
2
2
years of professional experience
Work History
Sales Associate
Big Lots
Woodbridge, NJ
Jun.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Behavioral Technician
COMPASS ABA LLC
Carteret, NJ
Apr.2023 - Sep.2023
- Implemented and adapted behavior management plans and adjusted approaches for individual needs
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Engaged with colleagues in treatment techniques to promote positive client treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Bus Aide
RYDER TRANSPORTATION
Edison, NJ
Sep.2021 - Mar.2022
- Fostered lasting positive relationships through warm and consistent interactions with teachers, students, and parents
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Ensured the safety of students by assisting them during boarding and disembarking, proficiently handling safety restraints, wheelchairs, and seat belts
- Monitored behavior to keep order, prioritize the well being of students and prevent bus driver from being distracted
- Maintained a pristine and secure environment for all passengers
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport
- Provided special assistance to disabled and nonverbal individuals
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2020
Skills
- Data Analysis
- Client-Centered
- Approaches
- Special Needs Clients
- Intervention Strategies
- Crisis Management
- FBA and BIP implements
- Hospitality
- Project management
- Communication
Timeline
Behavioral Technician
COMPASS ABA LLC
Apr.2023 - Sep.2023
Sales Associate
Big Lots
Jun.2022 - Current
Bus Aide
RYDER TRANSPORTATION
Sep.2021 - Mar.2022
High School Diploma -
Perth Amboy High School