Arlette Stratton
Denver,CO
Summary
Dedicated student affairs professional with almost 14 years of experience in higher education and student development. Committed to the growth and success of students through coaching, mentorship, and development of engagement opportunities. Highly motivated professional with stellar communication, organization skills, and drive for innovation.
Overview
4
4
years of professional experience
Work History
Student Success Specialist
Colorado Community College System
Denver, CO
07.2022 - Current
- Provide inclusive customer service in a virtual environment.
- Respond to a variety of student inquiries via email, phone, and form request submission regarding training program information.
- Maintain a caseload of approximately 150-300 program participants and keep accurate learner records to ensure compliance with established reporting guidelines.
- Manage the assessment process and enroll learners into the correct training pathway.
- Coordinate and conduct student-focused support services including, but not limited to, advising and coaching, training program progression, peer groups, and resource location services.
- Conduct and evaluate outreach and retention efforts in conjunction with partner organizations.
- Analyze success rates of existing student supportive services and implement new strategies based on learner and organizational priorities.
- Develop and maintain program documentation in an effort to streamline processes and provide data to determine areas of greatest impact, outcomes, and necessary improvements.
3rd Party Billing Specialist
University of Colorado at Colorado Springs
Colorado Springs, CO
07.2021 - 07.2022
- Served as a VA School Certifying Official authorized to sign and submit Department of Veterans' Affairs documents verifying a Veteran's enrollment, change in status, and any other circumstances that affect the amount or duration of education assistance benefits.
- Maintained knowledge of federal and state legislation, rules, regulations, policies, procedures, and benefits to ensure compliance with regulation governing Veteran student benefits.
- Maintained and oversaw all Chapter 33 (Post 9/11 GI Bill) processing, to include payment reconciliation, maintenance of student accounts within the student system, and research any payment issues.
- Calculated tuition and fees for students and certified these amounts to the VA using the VA-Once portal.
- Maintained and oversaw all CH 31 (VR&E) processing, to include payment reconciliation, maintenance of student accounts within the student system, and researched payment issues.
- Submitted invoicing for eligible students through the Tungsten portal.
- Presented and/or assisted with campus VA orientation presentations.
Veteran Services Coordinator
Community College of Denver
Denver, CO
05.2020 - 07.2021
- Served as the VA School Certifying Official authorized to sign and submit Department of Veterans' Affairs documents verifying a Veteran's enrollment, change in status, and any other circumstances that affect the amount or duration of education assistance benefits.
- Responsible for the successful, compliant, and efficient operation of the Veteran Services Center.
- Developed, coordinated, and presented a student veterans' orientation for student veterans enrolled at the college.
- Communicated and worked closely with internal and external departments and agencies in support of Veterans utilizing VA education benefits.
- Monitored college programs to ensure compliance with the regulations, policies, procedures, and requirements of the Colorado State Approving Agency.
- Maintained files and records for students using VA education benefits.
- Worked with the Business Office for payment processing once funds were received from the VA.
- Researched payment issues for students using VA education benefits.
- Assisted students with identifying and determining eligibility for VA education benefits.
- Monitored student enrollment, reporting change of status to the Department of Veterans' Affairs in a timely manner.
- Served as the instructor in a Desire2Learn (D2L) online platform each semester for additional communication and outreach to students using VA education benefits.
- Attended training, seminars, and conferences to ensure up-to-date knowledge of federal and state legislation, as well as knowledge of state and federal policies and procedures to ensure college compliance.
- Provided data to college leadership regarding Veteran student population.
Education
Master of Science - Education, Higher Education Student Affairs
Fort Hays State University
Hays, KS05-2022
Ed.D - Leadership For Educational Equity, Higher Ed
University of Colorado Denver
Aurora, COSkills
- Academic Advising
- Online Learning
- Advising Expertise
- Excellent Oral and Written Communication
- Strategic Decision-Making
- Administrative Abilities
- Student Development
- Academic Monitoring
- Customer Service
- File and Document Management
Timeline
Student Success Specialist
Colorado Community College System
07.2022 - Current
3rd Party Billing Specialist
University of Colorado at Colorado Springs
07.2021 - 07.2022
Veteran Services Coordinator
Community College of Denver
05.2020 - 07.2021
Master of Science - Education, Higher Education Student Affairs
Fort Hays State University
Ed.D - Leadership For Educational Equity, Higher Ed
University of Colorado Denver
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