Arlette Valeria Posada
Admistrative/ Office Support Specialist
Belleview
Summary
Detail-oriented administrative professional with over 5 years of experience supporting office operations, customer service, and data management. Demonstrated ability to manage multiple priorities in fast-paced, remote, and on-site environments. Skilled in scheduling, clerical support, and bilingual communication with a strong dedication to accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Administrative Lab Assistant – Quality Control
Dz Concrete
08.2024 - 02.2025
- Provided administrative and technical support to the Quality Control (QC) department, maintaining detailed logs and records of concrete testing and plant performance
- Entered QA/QC data and technician notes into internal tracking systems, ensuring accuracy and timely updates across departments
- Managed document filing and report preparation for inspections, compliance, and internal audits
- Translated between Spanish-speaking plant staff and English-speaking management to ensure clear communication and documentation
- Conducted occasional on-site QC testing and inspections at the plant, assisting with hands-on quality procedures as needed
- Supported cross-departmental communication and maintained logs for personnel working in plant operations
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
Office Administrative Assistant (Remote)
Kelley Septic & Drain LLC
09.2020 - 03.2024
- Maintained service technician and driver schedules
- Scheduled return trips and follow-up maintenance with clients
- Managed customer database and responded to inquiries
- Reviewed work orders for accuracy and assisted with invoice/payroll preparation
- Handled daily service call debriefs with technicians
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Data Entry Clerk (Remote)
Lausanne Business Solutions
01.2019 - 04.2020
- Verified accuracy of data entries before final submission
- Compared and corrected data with source documents
- Organized and stored completed documents
- Reported or corrected errors to maintain data integrity
Customer Service Representative (Billing)
Teleperformance
03.2018 - 01.2019
- Resolved customer billing inquiries and complaints
- Handled account changes, service orders, and payment collection
- Promoted and sold additional services or products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Business Administration and Management
Universidad Tecnológica de Aguascalientes
Skills
- Office & Schedule Management
- Customer Service & Client Relations
- Data Entry & Documentation
- Quality Assurance Support
- Bilingual: Spanish (Native or Bilingual)
- Microsoft Office & Digital Filing Systems
- Service Call Coordination
- Remote & On-Site Administrative Support
- Research and documentation
Timeline
Administrative Lab Assistant – Quality Control
Dz Concrete
08.2024 - 02.2025
Office Administrative Assistant (Remote)
Kelley Septic & Drain LLC
09.2020 - 03.2024
Data Entry Clerk (Remote)
Lausanne Business Solutions
01.2019 - 04.2020
Customer Service Representative (Billing)
Teleperformance
03.2018 - 01.2019
BBA - Business Administration and Management
Universidad Tecnológica de Aguascalientes
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