Summary
Overview
Work History
Education
Skills
Software
Timeline
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Arlette Voigt

International Business
Tampa,Florida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Supply Chain and Operations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Export Customer Service Representative

Maritima Dominicana
03.2019 - 04.2024
  • Serve as primary point of contact for locals and international customers regarding export-related inquiries.
  • Coordination with relevant internal departments to ensure export process
  • Coordinate logistics of the shipments, working closely with M&R yard, carriers, and shippers.
  • Track and monitor movement of shipments to ensure on-time delivery.
  • Address any delays or issues that may arise during transit.
  • Communicate effectively to all parties involved in export process.
  • Billing parties for fees associated with exports. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Managed high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
  • Fostered strong relationships with international customers, leading to repeat business and increased revenue.
  • Manage over 20 to 30 exporters weekly during vessel operations at ports of Manzanillo and Rio Haina

Ocean Export Coordinator

Maritima Dominicana
09.2017 - 03.2019
  • Responsible for coordinating and overseeing documentation export process, ensuring compliance with international regulations, and providing excellent customer service to clients involved in international trade.
  • Manage documentation,including commercial invoices, packing lists, bills of lading, load list, multi-modal of dangerous goods, reefer manifest and certificates of origin.
  • Declaration of export manifest through Dominican Republic Customs system.
  • Utilized carrier software to manage, monitor and track movement of shipments to ensure on-time delivery.
  • Ensure the Ports and vessel owners had everything they needed to ship the goods under the required estimated time.
  • Prepared and submitted reports on export activity to management.

Education

Bachelor of International Business - Business

Universidad Apec
Santo Domingo, Dominican Republic
09.2012 - 04.2017

Skills

Written Communication

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Software

Microsoft Dynamics 365

CRM

Timeline

Export Customer Service Representative

Maritima Dominicana
03.2019 - 04.2024

Ocean Export Coordinator

Maritima Dominicana
09.2017 - 03.2019

Bachelor of International Business - Business

Universidad Apec
09.2012 - 04.2017
Arlette VoigtInternational Business