Microsoft Dynamics 365
Arlette Voigt
Supply Chain Professional
Clearwater,FL
Work Preference
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Supply Chain and Operations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
2
2
Certificates
Work History
Safety Compliance Assistant
Keynnect Logistics INC
Tampa, FL
07.2024 - 11.2025
- Managed recordkeeping systems related to compliance DOT regulations.
- Conducted periodic reviews of drivers Registrations, Commercial Licenses, electronic logbooks and driver qualifications files.
- Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
- Contributed to drivers training programs on compliance matters, fostering a culture of awareness and responsibility.
- Recruited and onboarded new drivers and owner-operators for transportation operations. Managed full hiring process, including candidate screening, interviews, document collection, and onboarding.
Trained new hires on company systems, mobile apps, and operational procedures
Assisted drivers with app setup, troubleshooting, and day-to-day platform use
Maintained compliance records and ensured onboarding documentation was completed accurately
Provided ongoing support to improve driver performance and retention
Export Customer Service Representative
Maritima Dominicana
Dominican Republic
03.2019 - 04.2024
- Serve as primary point of contact for locals and international customers regarding export-related inquiries.
- Coordination with relevant internal departments to ensure export process
- Coordinate logistics of the shipments, working closely with M&R yard, carriers, and shippers.
- Track and monitor movement of shipments to ensure on-time delivery.
- Address any delays or issues that may arise during transit.
- Communicate effectively to all parties involved in export process.
- Billing parties for fees associated with exports. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Manage over 20 to 30 exporters weekly during vessel operations at ports of Manzanillo and Rio Haina
Ocean Export Coordinator
Maritima Dominicana
Dominican Republic
09.2017 - 03.2019
- Responsible for coordinating and overseeing documentation export process, ensuring compliance with international regulations, and providing excellent customer service to clients involved in international trade.
- Manage documentation,including commercial invoices, packing lists, bills of lading, load list, multi-modal of dangerous goods, reefer manifest and certificates of origin.
- Declaration of export manifest through Dominican Republic Customs system.
- Utilized carrier software to manage, monitor and track movement of shipments to ensure on-time delivery.
- Ensure the Ports and vessel owners had everything they needed to ship the goods under the required estimated time.
- Prepared and submitted reports on export activity to management.
Education
Bachelor of International Business - Business
Universidad Apec
Santo Domingo, Dominican Republic 09.2012 - 04.2017
Skills
Written Communication
Complaint Investigation
Call Documentation
Spanish Fluency
Interpersonal Skills
Goal Setting
Administrative and Office Support
International sales support
Analytical Skills
Export documentation knowledge
Internal controls
Software
CRM
Hubspot
Alvys TMS
ProTransport
Certification
U.S Hours of Service Training - [September 2024]
Accomplishments
- Supervised team of 50 drivers and owner operators.
- Achieved digital signatures by introducing [Foxit] for e-signatures forms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CNP - Certified Notary Public
06-2025
U.S Hours of Service Training - [September 2024]
09-2024
Safety Compliance Assistant
Keynnect Logistics INC
07.2024 - 11.2025
Export Customer Service Representative
Maritima Dominicana
03.2019 - 04.2024
Ocean Export Coordinator
Maritima Dominicana
09.2017 - 03.2019
Bachelor of International Business - Business
Universidad Apec
09.2012 - 04.2017