Arlette Valeria Posada

• Create and maintain the service technician and driver schedules
• Schedule return trips with customers/clients
• Enter service calls, schedule calls, and generates call debriefing with technicians daily
• Maintain customer database
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technician's requests online and/or by phone
• Schedule follow-up preventative maintenance appointments
• Review and complete service work orders for accuracy
• Assist with invoice and payroll preparation

• Compile, sort and verify/ the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Store completed documents in appropriate locations.

• Locate and correct data entry errors or report them to supervisors.

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Solicit sales of new or additional services or products