Arlettys Su Rivero

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Collaborated with team members to achieve monthly sales targets.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed approximately 50 incoming calls, emails and faxes per day from customers.

• Provided accurate financial forecasts for management, aiding in strategic decision making.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
• Enhanced data accuracy with meticulous verification of patient information and insurance details.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Insurance Authorizations( Inpatient, Observation).
• ED registration
• Admissions.
• Managed approximately 60 incoming calls, emails and faxes per day from customers.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.

• Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
• Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
• Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
• Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
• Liaised with customers regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
• Streamlined billing processes for improved efficiency and reduced errors, implementing new software solutions.
• Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
• Prepared comprehensive financial reports for management review, highlighting trends and areas for improvement in the billing process.
• Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
• Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
• Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.
• Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.

• Established strong relationships with external stakeholders such as insurance representatives and vendors, fostering a collaborative approach to resolving issues and improving overall service delivery.
• Maintained a high level of expertise through ongoing professional development, attending workshops and conferences focused on industry updates and best practices.
• Reduced claim denials with thorough verification of insurance coverage and patient eligibility before submitting claims.
• Enhanced team productivity by providing training and mentorship to junior staff members on coding best practices and billing procedures.
• Served as a subject matter expert within the department, providing guidance and support to colleagues regarding complex coding scenarios or challenging billing situations.
• Implemented new ICD-10 codes efficiently upon release, minimizing disruptions in claims processing while maintaining accuracy levels.
• Conducted audits of coding practices within the department, identifying areas for improvement and implementing corrective action plans.
• Collaborated with healthcare providers to clarify documentation discrepancies, resulting in more accurate claim submissions.
• Improved coding accuracy by consistently reviewing and updating medical records, ensuring compliance with industry standards.
• Proactively identified underpayment trends by insurance carriers through regular monitoring of reimbursement patterns, advocating on behalf of the organization for fair compensation.
• Assisted management in budget planning by providing insights into revenue trends based on historical data analysis.
• Streamlined billing processes for increased efficiency by implementing new software systems and automating routine tasks.
• Supported departmental goals by collaborating with cross-functional teams to resolve complex billing issues and streamline operational processes.
• Safeguarded patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information during the billing process.

• Organized paperwork for doctors, nurses, and patients.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Documented latest information in computer system and printed paperwork.
• Stored and retrieved permanent records on daily basis.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
• Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
• Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
• Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.