Arley Murphy
Lawnside,NJ
Summary
Proven track record in enhancing operational efficiency and patient satisfaction at Jefferson University Hospital, leveraging expertise in data entry and relationship building. Spearheaded program development and improved team productivity by streamlining documentation systems. Excelled in customer service, contributing to a collaborative work environment and fostering patient loyalty. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
16
16
years of professional experience
Work History
Bone Marrow Transplant Coordinator
Jefferson University Hospital
07.2019 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Schedule transplant work-up testing for the patient.
P.A.T. Testing Clerk
Jefferson Hospital For Neuroscience
05.2016 - 07.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Created charts for incoming surgical patients with information in regards to the procedure.
Patient Services Representative II
Cooper University Hospital
04.2012 - 04.2012
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Patient Registration upon arrival.
Medical Receptionist
Advocare
11.2008 - 04.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Bachelor of Arts - Healthcare Management
American InterContinental University
Schaumburg, IL03.2024
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Insurance Verification
- Epic knowledge
- Office Procedure
- Record Keeping
- Alpha and Numeric Filing
- Shipping and Receiving
- Program development
- HIM scanning
- Customer service
- Logistics
- Administrative duties
- Schedu;ing
- Excel
- Powerpoint
- Microsoft office
Timeline
Bone Marrow Transplant Coordinator
Jefferson University Hospital
07.2019 - Current
P.A.T. Testing Clerk
Jefferson Hospital For Neuroscience
05.2016 - 07.2019
Patient Services Representative II
Cooper University Hospital
04.2012 - 04.2012
Medical Receptionist
Advocare
11.2008 - 04.2012
Bachelor of Arts - Healthcare Management
American InterContinental University