ARLEY TOWNSEND

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• Cultivated strong relationships with customers and community to drive sustainable business growth.
• Addressed and resolved issues for high-profile customers to strengthen relationships.
• Oversaw account management to strengthen existing relationships and expand business share.
• Assisted customers in identifying parts and accessories for various automotive applications.
• Processed sales transactions efficiently using point-of-sale systems and inventory management software.

• Ordered parts for customers, repair shops and and other Car Vision locations.
• Processed and reshelved return orders, checking for discrepancies, potential usage.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.

• Worked diligently to resolve unique and recurring complaints
• Chosen directly by CEO to lead turnaround of failing distribution center and conversion into more efficient Shipping Center
• Dramatically reduced staff and significant turnover of remaining personnel needed to right the ship. Details are sealed.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Saved customers and performance approached company standards within 5 months.
• Helped develop and implement new state of the art routing system across 26 stores to improve delivery times by 5%
• Identified opportunities during receiving process

• Replaced damaged, missing or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
• Inspected and tested equipment to locate worn and damaged parts.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.