Arlicia Charity
Erie,PA
Overview
27
27
years of professional experience
Work History
Warehouse Shipping Clerk-temporary
Erie Cotton
Erie, PA
10.2025 - 01.2026
- Verified accuracy of shipment contents by comparing information on packing slips with purchase orders
- Collaborated with warehouse team to ensure timely picking, packing, and shipping of customer orders
- Resolved shipment issues such as incorrect addresses or missing items in a prompt and efficient manner
- Inspected packages for damage or discrepancies before accepting them from carriers
- Utilized inventory management software to track and monitor incoming and outgoing shipments
- Tracked carrier performance metrics such as on-time delivery rates and transit times
- Maintained a clean work area in compliance with safety regulations
Shipping/Receiving Clerk
Wabtec
Erie, PA
02.2025 - 08.2025
- Delivered parts to all buildings in a timely manner.
- Responsible for tracking inventory through SAP and WMS. Also responsible for making new and current locations.
- Provided quotes for new products needing customization.
- Was able to manifest orders in Netsuite and Oracle and fulfill them the same day.
- Organized incoming and outgoing invoices for warehouse supplies. Initiated B2B orders and kept clients informed of tracking updates.
Customer Care Advocate I
Erie Insurance Group
Erie, PA
08.2022 - 12.2024
- Answered calls regarding billing, policy information
- Made billing changes regarding pay plan updates, adjusting current and future installments.
- Provided suggestions applicable to specific Policyholders and Agents regarding billing.
- Reviewed policies for changes made according and/or referring to the correct department if needed.
- Provided great customer experience using first call resolution process.
- Showed flexibility in times when schedule changes or overtime is needed for business needs.
Engineering Support Specialist
Wabtec Corporation
Erie, PA
01.2022 - 07.2022
- Created Bill of Materials for Fabrication and Welder Production floor
- Created shared Excel spreadsheets to communicate throughout departments
- Printed out documents and blueprints for production floor
- Maintained any planning jobs for manufacturing workers to ensure smooth operation of productivity.
- Supervised Welding and Cab Line Assembly and planning
Food Service Supervisor
Trinity Services Group, Inc./ Lake Erie Correctional
Conneaut, OH
07.2021 - 09.2021
- Supervised inmates while they cooked and served on food tray line.
- Observed inmates to ensure everyone's safety was not being compromised.
- Assisted manager with documentation of changes in inventory and meal planning.
Shipping clerk/ Assembler/ Tester/ Laser Etching/ Sanding polishing and deburring
Parker Autoclave Engineers
Erie, PA
08.2014 - 11.2020
- Build and tested check valves for important government agencies while adhering to engineering special requirements and specifications
- Maintained a safe environment for my coworkers and myself
- Managed inventory by using industrial scanners and mobile computers to keep track of parts in real time
- Maintained parts with correct information providing material traceability information
- Worked with all types of metals and alloys; including 316SS, Titanium, Incoloy, aluminum, etc... I was able to polish, deburr, or mill all of the above.
Registrar Work Study
Fortis Institute
Erie, PA
04.2013 - 10.2013
- Filed important documents while keeping them secured
- Assisted the Dean of Education with Attendance and Honor achievement certificates
- Assisted the Business Office with the school catalog
- Helped students with issues concerning their grades and attendance
Customer Service Representative
Blair Corp
Erie, PA
04.2012 - 02.2013
- Answered calls in a professional and timely manner
- Listened attentively to customer complaints and resolved their issues
- Accurately processed orders for different apparel companies and offered product knowledge to customers
Quality Inspector
Adecco/Rexam
Erie, PA
07.2011 - 09.2011
- Discarded rejected products, materials, or equipment not meeting specifications
- Inspect, test, or measure materials, products, installations, or work for conformance
- Notified supervisors and other personnel of production problems, and assist in identifying and correcting these problems.
- Marked items with details such as grade or acceptance-rejection status.
Personal Care Attendant
Voices for Independence
Erie, PA
11.2009 - 03.2011
- Administered bedside or personal care, such as ambulation or personal hygiene assistance.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Planned, shopped for, and prepared nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Instructed clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Directory Assistance Operator
Verizon Livesource
Erie, PA
07.2003 - 09.2008
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Offered special assistance to persons such as those who are unable to dial or who are in emergency situations
- Performed clerical duties such as typing, proofreading, and sorting mail
Telephone Service Representative
Telatron
Erie, PA
07.2001 - 07.2003
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Referred unresolved customer grievances to designated departments for further investigation
Dietary Aide
St. Mary s Home of Erie
Erie, PA
10.1998 - 06.2001
- Monitored food service operations to ensure conformance to nutritional, safety, sanitation and quality standards.
- Organized, developed, and prepare special meals such as low-fat, low-cholesterol and chemical-free meals.
- Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.
- Advised patients and their families on nutritional principles, dietary plans and diet modifications, and food selection and preparation food in accordance with health and safety codes.
Timeline
Warehouse Shipping Clerk-temporary
Erie Cotton
10.2025 - 01.2026
Shipping/Receiving Clerk
Wabtec
02.2025 - 08.2025
Customer Care Advocate I
Erie Insurance Group
08.2022 - 12.2024
Engineering Support Specialist
Wabtec Corporation
01.2022 - 07.2022
Food Service Supervisor
Trinity Services Group, Inc./ Lake Erie Correctional
07.2021 - 09.2021
Shipping clerk/ Assembler/ Tester/ Laser Etching/ Sanding polishing and deburring
Parker Autoclave Engineers
08.2014 - 11.2020
Registrar Work Study
Fortis Institute
04.2013 - 10.2013
Customer Service Representative
Blair Corp
04.2012 - 02.2013
Quality Inspector
Adecco/Rexam
07.2011 - 09.2011
Personal Care Attendant
Voices for Independence
11.2009 - 03.2011
Directory Assistance Operator
Verizon Livesource
07.2003 - 09.2008
Telephone Service Representative
Telatron
07.2001 - 07.2003
Dietary Aide
St. Mary s Home of Erie
10.1998 - 06.2001