Arlicia Gilliams
Memphis,Tennessee
Summary
Dedicated Healthcare Professional with extensive experience in healthcare operations, recognized for exceptional organizational skills and resourcefulness. Known for optimizing workflow and enhancing productivity through effective time management and resource coordination. Proven ability to excel in fast-paced environments, demonstrating strong communication, problem-solving, and adaptability to ensure seamless scheduling operations. Seeking to contribute expertise to a well-established organization that prioritizes growth and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surgery OR Scheduler
Methodist Le Bonheur Healthcare
Memphis, USA
01.2016 - Current
- Documented interactions meticulously.
- Oversaw functionality of multi-line phone system.
- Orchestrated comprehensive surgical schedule.
- Managed patient interactions and streamlined communication for hospital-based procedures.
- Reviews and maintains patient care information.
- Maintains and updates patients' medical and insurance files following departmental guidelines.
- Functions as an order team facilitator when needed.
- Display knowledge of general business operations, scheduling, insurance, and coding in a hospital or healthcare setting.
- Demonstrated expertise in data entry methodologies.
- Generated detailed documentation for various medical and insurance purposes.
- Maintained typing efficiency at 45 words per minute.
- Created, updated, and monitored project schedules for multiple departments.
Surgery Scheduling Coordinator
Christ Community Health Services
Memphis, USA
05.2014 - 01.2016
- Facilitated authorization process for insurance.
- Streamlined scheduling of patient referrals.
- Reviewed accuracy of primary and secondary health insurance details.
- Documented all communications with patients.
- Applied ICD-10 standards in documenting healthcare information.
- Created and managed DME/Home Health referrals accurately.
- Finalized surgical requisitions to ensure provider-approved inventory.
- Contact patients and facilities to address referral issues.
- Streamlined interactions to ensure efficient information flow between patients, insurers, and medical facilities.
- Maintained accurate bookkeeping records.
- Developed comprehensive payment schedules.
- Handled complex multi-line phone system.
- Organized all operative procedures across the organization's medical departments.
- Managed timely dispatch of surgery notifications.
Patient Service Coordinator
Christ Community Health Services
Memphis, USA
10.2013 - 05.2014
- Oversaw initiation and coordination of clinical referrals.
- Facilitated patient appointment registration.
- Performed verification tasks for both primary and secondary health insurance policies.
- Facilitated clearance for Diagnostic Imaging.
- Managed booking and timing for various procedures including breast biopsies, surgeries, and colposcopies.
- Ensured courteous interactions with patients and visitors.
- Delivered key health insights tailored to patient needs.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Certified Medical Assistant/Registration Clerk
Christ Community Health Services
Memphis, USA
07.2013 - 10.2013
- Generating and amending patient documentation.
- Uncovered duplicate chart entries.
- Oversaw cash and check handling procedures.
- Implemented procedures in line with HIPAA guidelines.
- Managed comprehensive insurance records entry.
- Facilitated seamless communication between doctors, patients, and healthcare personnel.
- Managed back office responsibilities effectively while serving as Triage Nurse.
- Ensured proper handling and documentation of lab specimens.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Medical Assisting Program -
Remington College
Memphis, TN01.2013
High School Diploma -
East High School
Memphis, TN05.2008
Skills
- Office Administration
- Client relations
- Training program facilitation
- Skilled in Microsoft Office Suite
- Keen attention to detail
- Multi-line phone management
- Skilled in CPT code implementation
- Effective task prioritization
- Surgery scheduling proficiency
- Problem solving
- Time management
- Coordinating facilities and physicians
- ICD-10 coding
- HCPS coding
- A,B,C&D coding
- Documentation management
- Team collaboration
- Medical billing processing
- Medicare insurance regulations
- Healthcare claim coding
- Medicare and Medicaid billing
- Medical coding certification
Affiliations
National Honor Society
Certification
- Nationally Registered Certified Medical Assistant, 100152-049165111412, 11/15/15 to 11/15/16
- Cardiopulmonary Resuscitation (CPR), 01/15 to 01/17
- Certified Billing and Coding Specialist (CBCS) 4/14/24-4/14/27
References
References available upon request.
Timeline
Surgery OR Scheduler
Methodist Le Bonheur Healthcare
01.2016 - Current
Surgery Scheduling Coordinator
Christ Community Health Services
05.2014 - 01.2016
Patient Service Coordinator
Christ Community Health Services
10.2013 - 05.2014
Certified Medical Assistant/Registration Clerk
Christ Community Health Services
07.2013 - 10.2013
Medical Assisting Program -
Remington College
High School Diploma -
East High School
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