Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlie Henderson

Waco,TX

Summary

Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.

Overview

8
8
years of professional experience

Work History

Business Office Manager

The Atrium of Bellmead
05.2023 - 08.2024
  • Responsible for accounts receivable and verifying payer sources for all admissions
  • Ensured billing accuracy for all managed care, Medicare and Medicaid claims
  • Worked closely with the MDS coordinator and rehab director
  • Attended weekly LOC meetings, teams training, AR reviews with the administrator, AR reviews with corporate and monthly triple check
  • Responsible for Medicaid pending approvals for admissions and well versed in Medicaid pending guidelines and renewals
  • Followed monthly calendar to ensure completion of tasks and duties
  • Provided backup for admissions and marketing and obtained authorizations for managed care admissions
  • Extensive knowledge in write off practices, processing refunds for wheelchair and dental IMEs, and facility level refunds
  • Was responsible for collections on all accounts including private pay, Medicaid, Medicare, managed care and secondary insurance payers
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Successful annual trust fund audits by ensuring thorough documentation was kept and filed in accordance with regulatory requirements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members when needed
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.


Business Office Manager and Human Resources Manager

Groesbeck LTC Nursing & Rehabilitation(Gulf Coast)
08.2019 - 05.2023


  • Worked directly with the administrator as well as assisting the administrator with weekly reports
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Responsible for accounts receivable and verifying payer sources for all admissions
  • Ensured billing accuracy for all managed care, Medicare and Medicaid claims
  • Worked closely with the MDS coordinator and rehab director
  • Followed monthly calendar to ensure completion of tasks and duties
  • Extensive knowledge in write off practices, processing refunds for wheelchair and dental IMEs, and facility level refunds
  • Was responsible for collections on all accounts including private pay, Medicaid, Medicare, managed care and secondary insurance payers
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Updated reports, managed accounts, and generated reports for company database.
  • Successful annual trust fund audits by ensuring thorough documentation was kept and filed in accordance with regulatory requirements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members when needed
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained payroll and benefits for all employees and diminished financial discrepancies through expert program management.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Worked closely with the corporate office and assisted in conducting comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.

Human Resources Manager

Copperas Cove Nursing & Rehabilitation(Gulf Coast)
06.2018 - 06.2019
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Processed employee claims involving performance issues and harassment.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Maintained payroll and benefits for employees and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
  • Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Marketing and Admissions Coordinator

Copperas Cove Nursing & Rehabilitation(Gulf Coast)
09.2017 - 06.2018
  • Responsible for building relationships between the facility and community, planning and implementing marketing events within the community
  • Obtained a general knowledge of Medicare requirements, Medicaid requirements, and managed care requirements for resident admissions and payer sources
  • Knowledgeable when obtaining a VA contract as well as how to obtain authorizations through managed plans
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Handled inquiries for prospective patients to provide detailed information regarding admissions process.
  • Assisted in patient admission process based on federal and state laws.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
  • Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.


Activity Director

Copperas Cove Nursing & Rehabilitation(Gulf Coast)
10.2016 - 09.2017
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
  • Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
  • Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Arranged outings as part of recreational program.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Created and delivered recreational programs for small and large groups of residents.
  • Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
  • Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
  • Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.

Education

Continuing Education Courses -

Central Texas College
05.2016

High School Diploma -

Evant I.S.D.
05.2004

Skills

  • Deadline management
  • Account reconciliation
  • Office administration
  • Employee onboarding
  • Payroll and budgeting
  • Credit and collections
  • Payroll processing
  • Records management
  • Human resources
  • Computer skills
  • Professional and courteous
  • Goal setting

Timeline

Business Office Manager

The Atrium of Bellmead
05.2023 - 08.2024

Business Office Manager and Human Resources Manager

Groesbeck LTC Nursing & Rehabilitation(Gulf Coast)
08.2019 - 05.2023

Human Resources Manager

Copperas Cove Nursing & Rehabilitation(Gulf Coast)
06.2018 - 06.2019

Marketing and Admissions Coordinator

Copperas Cove Nursing & Rehabilitation(Gulf Coast)
09.2017 - 06.2018

Activity Director

Copperas Cove Nursing & Rehabilitation(Gulf Coast)
10.2016 - 09.2017

High School Diploma -

Evant I.S.D.

Continuing Education Courses -

Central Texas College

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Arlie Henderson