ARLIE TORRES
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 10 years of Hotel experience.
Overview
10
10
years of professional experience
Work History
Guest Administration Officer
Royal Caribbean International
06.2022 - Current
- Immigration and Port Clearance – Making sure to get clearance on time by presenting accurate documents and information of the ship and the guest
- Administrator and communicative link regarding ship logistics, Immigration and Customs entities in each port of call
- The liaison between the Guest Services Team, Port agents, Immigration and Customs officials and all hotel and marine departments supporting proactive anticipation for a smooth entry and clearance into ports of call
- Through correct communication and fostering adherence to all local laws and policies
- Ensures that the destination is delivered according to brand promise and the guest’s expectations
- Ensures to have outstanding hospitality, communication, administration and organizational skills in addition to effective decision-making abilities
- Paying keen attention to detail
- Fully accountable for the relaying all pertinent information to the correct shipboard, port and corporate stakeholders following the guidance of the Guest Services Manager
- Take full ownership and accountability of guest movement in ports of call, all guest unforeseen circumstances, the guest sentiment following movement and the orderliness, emergency preparedness and efficacy of the manifest and all ships documentation, back and front of house.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Support Ambassador
24-7 Intouch
07.2021 - 06.2022
- Develop and maintain relationships with guests, owners, and vendors
- Manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out
- Ensure that all rental properties are in compliance with local laws and regulations.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Facilities Supervisor
LBTI Tasking Inc.
09.2018 - 12.2020
- Maintenance: Planning and managing building maintenance and operational programs, including basic repairs and maintenance of the interior, and Exterior
- Safety: Inspecting facilities to ensure they meet safety regulations and coordinating site safety programs
- Compliance: Ensuring all processes and compliance programs are met, including government regulations
- Renovations: Overseeing building projects, renovations, or refurbishments
- Contracts: Negotiating contracts with service providers and managing all vendor contracts
- Budgets: Preparing operating reports and budgets, and cost estimates for moves and equipment.
- Ensured safety compliance by conducting regular inspections, addressing potential hazards, and enforcing facility regulations.
- Conducted routine maintenance checks on building systems such as fire alarms, sprinklers, and security features for optimal functionality.
- Continuously assessed workflows within the facility environment to identify opportunities for process improvements.
- Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.
Food Attendant/Secretary
Costa Cruises
09.2018 - 12.2020
- Assisted waitstaff in providing courteous service and enhancing the guest dining experience.
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Adhered closely to food safety standards and restaurant sanitation regulations.
Sales and Marketing Coordinator
Bayview Park Hotel Manila
07.2014 - 05.2017
- Responsible for maximising a hotel's revenue by developing strategies and business plans to increase revenue
- Meeting Clients to discuss proposal/contracts for their events
- Coordinating Accommodation Reservations
- Organizing Events.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Education
Food and Beverage Services -
PUNLAAN SCHOOL
San Juan, M. Manila05.2014
TALANGAN NATIONAL HIGH SCHOOL
Talangan, Nagcarlan, Laguna05.2012
CRISANTO GUYSAYKO MEMORIAL ELEMENTARY SCHOOL
Nagcarlan, Laguna05.2007
Skills
- Good communication and interpersonal skills
- Computer literate (Microsoft Word, Excel, Powerpoint and Photoshop)
- Cooking, Bread and Pastry Production
- Waitressing, Housekeeping, Bartending
- Accounting, Purchasing, Marketing Strategies
- Events Coordination
- Basic Indonesian and Italian Language
- Database Administration
- Schedule Management
- Document Preparation
- Financial Reporting
- Credit and collections
- Team Collaboration
- Team Building and Leadership
- Strategic Planning
- Contract Processing
References
- Royal Caribbean Cruises, +632 8892 2701 to 02
- Kristine Aparicio, Team Lead, 0939-677-7942
- April Soriano, Team Leader in ISG, 0916-2391-392
- Mark Macapagal, Facilities Director of Task Us, 0949-692-8925
- Costa, Magsaysay Maritime Corp, (02) 526 8888
- Bayview Park Hotel, (632) 526-1555
Poem writing
Wit, word-play, unexpectedness of word and thought, depth of feeling, word-music, vivid images, the shape of the poem on the page, all bring me joy. I think poetry should come from the heart of the writer—whether it is light and funny or deeply-felt.
Timeline
Guest Administration Officer
Royal Caribbean International
06.2022 - Current
Support Ambassador
24-7 Intouch
07.2021 - 06.2022
Facilities Supervisor
LBTI Tasking Inc.
09.2018 - 12.2020
Food Attendant/Secretary
Costa Cruises
09.2018 - 12.2020
Sales and Marketing Coordinator
Bayview Park Hotel Manila
07.2014 - 05.2017
Food and Beverage Services -
PUNLAAN SCHOOL
TALANGAN NATIONAL HIGH SCHOOL
CRISANTO GUYSAYKO MEMORIAL ELEMENTARY SCHOOL