ARLIN SANTIAGO
Watauga
Summary
Bilingual customer service professional with proven experience in fast-paced environments including healthcare, hospitality, and airline industries. Skilled in resolving conflicts, managing time effectively, and delivering excellent service. Adept at supporting diverse teams and handling sensitive information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
American Airlines, DFW Airport
DFW Airport
02.2023 - Current
- Assist over 200 passengers daily with check-ins, flight changes, and baggage issues.
- Maintain professionalism under pressure and collaborate with airport departments.
- Ensure smooth boarding procedures and timely flight departures.
Medical Assistant
U.S. Dermatology Partners, Dallas, TX
Dallas, TX
07.2022 - 12.2022
- Collected patient vitals, administered medications, and supported minor procedures.
- Scheduled and confirmed 50+ appointments per week.
- Verified insurance and maintained confidential patient records.
Receptionist
The Hillcrest at North Dallas, Dallas, TX
Dallas, TX
02.2022 - 07.2022
- Managed front desk and greeted visitors while handling 100+ calls daily.
- Supported administrative team and organized HIPAA-compliant documentation.
Server
Olive Garden, Plano, TX
Plano, TX
02.2021 - 02.2022
- Served 8–10 tables per shift during peak hours with consistent customer satisfaction.
- Worked with kitchen and floor staff to coordinate timely service.
Merchandise Associate
Marshalls, Plano, TX
Plano, TX
07.2020 - 02.2021
- Assisted customers with purchases and returns, maintained product displays.
- Provided translation and support to Spanish-speaking customers.
Education
Associate of Applied Science - Business Administration
Tarrant County College
Fort Worth, TX01.2026
Skills
- Customer & Employee Engagement
- Conflict Resolution & Decision-Making
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Critical Thinking & Time Management
- Fluent in Spanish & English
- Multitasking in High-Pressure Environments
- Operations Coordination
Certification
- Nationally Registered Certified Medical Assistant (NRCMA)
- Certification #: 209679 | Awarded: 2022-08-01 | Expired: 2023-05-15 | Status: Inactive
- Basic Life Support (BLS) – American Heart Association
- Issued: 2021-10-25 | Renew by: 2023-10
Languages
Bilingual: English / Spanish
Timeline
Customer Service Agent
American Airlines, DFW Airport
02.2023 - Current
Medical Assistant
U.S. Dermatology Partners, Dallas, TX
07.2022 - 12.2022
Receptionist
The Hillcrest at North Dallas, Dallas, TX
02.2022 - 07.2022
Server
Olive Garden, Plano, TX
02.2021 - 02.2022
Merchandise Associate
Marshalls, Plano, TX
07.2020 - 02.2021
Associate of Applied Science - Business Administration
Tarrant County College