Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ARLIN SANTIAGO

Watauga

Summary

Bilingual customer service professional with proven experience in fast-paced environments including healthcare, hospitality, and airline industries. Skilled in resolving conflicts, managing time effectively, and delivering excellent service. Adept at supporting diverse teams and handling sensitive information.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Agent

American Airlines, DFW Airport
02.2023 - Current
  • Assist over 200 passengers daily with check-ins, flight changes, and baggage issues.
  • Maintain professionalism under pressure and collaborate with airport departments.
  • Ensure smooth boarding procedures and timely flight departures.

Medical Assistant

U.S. Dermatology Partners, Dallas, TX
07.2022 - 12.2022
  • Collected patient vitals, administered medications, and supported minor procedures.
  • Scheduled and confirmed 50+ appointments per week.
  • Verified insurance and maintained confidential patient records.

Receptionist

The Hillcrest at North Dallas, Dallas, TX
02.2022 - 07.2022
  • Managed front desk and greeted visitors while handling 100+ calls daily.
  • Supported administrative team and organized HIPAA-compliant documentation.

Server

Olive Garden, Plano, TX
02.2021 - 02.2022
  • Served 8–10 tables per shift during peak hours with consistent customer satisfaction.
  • Worked with kitchen and floor staff to coordinate timely service.

Merchandise Associate

Marshalls, Plano, TX
07.2020 - 02.2021
  • Assisted customers with purchases and returns, maintained product displays.
  • Provided translation and support to Spanish-speaking customers.

Education

Associate of Applied Science - Business Administration

Tarrant County College
Fort Worth, TX
01.2026

Skills

  • Customer & Employee Engagement
  • Conflict Resolution & Decision-Making
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Critical Thinking & Time Management
  • Fluent in Spanish & English
  • Multitasking in High-Pressure Environments
  • Operations Coordination

Certification

  • Nationally Registered Certified Medical Assistant (NRCMA)
  • Certification #: 209679 | Awarded: 2022-08-01 | Expired: 2023-05-15 | Status: Inactive
  • Basic Life Support (BLS) – American Heart Association
  • Issued: 2021-10-25 | Renew by: 2023-10

Languages

Bilingual: English / Spanish

Timeline

Customer Service Agent

American Airlines, DFW Airport
02.2023 - Current

Medical Assistant

U.S. Dermatology Partners, Dallas, TX
07.2022 - 12.2022

Receptionist

The Hillcrest at North Dallas, Dallas, TX
02.2022 - 07.2022

Server

Olive Garden, Plano, TX
02.2021 - 02.2022

Merchandise Associate

Marshalls, Plano, TX
07.2020 - 02.2021

Associate of Applied Science - Business Administration

Tarrant County College

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