Summary
Overview
Work History
Education
Skills
Timeline
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ARLIN VALDES

Miami,FL

Summary

Dynamic Housekeeping Supervisor with a proven track record at Palmas Casino Resort, excelling in cleaning and sanitation. Enhanced guest satisfaction through effective training and mentoring, while implementing safety protocols that reduced workplace accidents. Skilled in staff scheduling and fostering strong team relationships, ensuring compliance with health and safety standards.

Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.

Overview

24
24
years of professional experience

Work History

Housekeeping Supervisor

Palmas Casino Resort
10.2012 - 02.2019
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Monitored compliance with all local regulations regarding waste management and sanitation standards.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.

Housekeeping Supervisor

Riviera Hotel
06.2008 - 09.2012
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Maid

Alexis Park Resort
08.2003 - 03.2008

Maid

Howard Johnson
08.1995 - 02.1999
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

The

GED -

The International School of Hospitality
Las Vegas, NV
01-2004

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Task assignment
  • Cleaning techniques
  • Training and mentoring
  • Staff scheduling
  • Health and safety compliance
  • Staff training and development
  • Cleaning practices

Timeline

Housekeeping Supervisor

Palmas Casino Resort
10.2012 - 02.2019

Housekeeping Supervisor

Riviera Hotel
06.2008 - 09.2012

Maid

Alexis Park Resort
08.2003 - 03.2008

Maid

Howard Johnson
08.1995 - 02.1999

The

GED -

The International School of Hospitality

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ARLIN VALDES