Arlind Bajrami
Dixon,Illinois
Summary
Highly motivated and solution-oriented IT professional with 5+ years of experience in enterprise systems administration, database management, and user support. Proven ability to troubleshoot complex technical issues, design and implement system upgrades, and collaborate effectively with technical and non-technical teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Enterprise Application Support and Integration Specialist
Sauk Valley Community College
Dixon, IL
01.2019 - Current
- Provide technical support for Banner, Argos, Degree Works and any ancillary applications.
- Serve as a technical consultant and trainer, assisting users in optimizing system functionality.
- Design and develop Oracle databases and implemented enhancements to Banner.
- Monitor and install Banner upgrades in production and development.
- Analyze and evaluate system setup and data accuracy.
- Proficient in SQL Developer, PL/SQL, and Linux command-line operations.
- Assist supervisor in analyzing functionality of ancillary applications.
- Awarded the SVCC Outstanding Staff Award
Curriculum Committee Member
Sauk Valley Community College
Dixon, IL
01.2019 - 10.2019
- Collaborate with faculty and administrators to discuss and recommend proposals affecting the academic program
- Review and provide input on course proposals, program changes, and degree requirements
- Play a key role in fostering innovation in teaching and learning by evaluating new programs and courses.
IS Tech Support
Sauk Valley Community College
Dixon, IL
01.2017 - 09.2018
- Delivered prompt and efficient technical support for students, staff, and faculty, addressing software, hardware, and network issues
- Responded to and resolved help desk tickets in a timely and professional manner
- Assisted with hardware upgrades, PC imaging, and software deployment
- Maintained accurate documentation for procedures, policies, and interactions with help desk tickets.
Manager / Chef
Red Apple Family Restaurant
Dixon, IL
01.2009 - 01.2017
- Oversaw inventory management, ensuring proper storage, labeling, and adherence to FIFO principles
- Maintained rigorous compliance with food safety procedures, ensuring a safe and hygienic environment
- Promptly and efficiently resolved customer concerns or issues, ensuring their satisfaction
- Coordinated and executed successful menu rollouts, driving customer engagement
- Managed inventory control, optimizing stock levels and minimizing waste
- Acted as a knowledgeable resource for translating culinary trends into the restaurant.
Education
AAS in CIS Networking Specialist -
Sauk Valley Community College
12.2018
Associate in Science -
Sauk Valley Community College
12.2016
Certificate in Le Cordon Bleu Culinary Arts -
Le Cordon Bleu College of Culinary Art
12.2013
Skills
- Proficient problem-solver with exceptional technical troubleshooting skills
- Experience in designing, building, configuring, and supporting enterprise applications (Banner, Oracle, CRM, Ethos, and Degree Works)
- Proven track record of resolving system performance issues and ensuring optimal system uptime
- Excellent interpersonal and collaboration skills with a demonstrated ability to work effectively in a team environment
- Skilled in SQL Developer and familiar with various network protocols
- Exceptional customer service skills with a focus on user satisfaction and resolving technical inquiries promptly
Certification
- TestOut PC Pro Certification
- TestOut Networking Pro (Network+) Certification
- State of Illinois Department of Public Health Food Service Sanitation Manager’s Certification
Timeline
Curriculum Committee Member
Sauk Valley Community College
01.2019 - 10.2019
Enterprise Application Support and Integration Specialist
Sauk Valley Community College
01.2019 - Current
IS Tech Support
Sauk Valley Community College
01.2017 - 09.2018
Manager / Chef
Red Apple Family Restaurant
01.2009 - 01.2017
AAS in CIS Networking Specialist -
Sauk Valley Community College
Associate in Science -
Sauk Valley Community College
Certificate in Le Cordon Bleu Culinary Arts -
Le Cordon Bleu College of Culinary Art
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