Arlinda Moore
KANSAS CITY,MO
Summary
Proven expert in customer retention and relationship building, during tenure at Vinebrook Homes showcases a track record of enhancing client loyalty and satisfaction. Leveraging CRM software proficiency and exceptional communication skills, I've successfully implemented strategies that significantly improved business outcomes. My analytical approach to problem-solving and adaptability ensures continuous improvement and strategic success in dynamic environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Retention Specialist
Vinebrook Homes
10.2021 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Evaluated current customer retention strategies and recommended improvements.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Identified changing customer needs and adapted service strategies to meet them.
- Reviewed successes and failures to learn from previous mistakes.
Sales and Leasing Specialist
Yes! Communities
03.2013 - 10.2021
- Partnered with cross-functional teams to streamline internal processes, resulting in enhanced efficiency and improved communication across departments.
- Cultivated a vast network of contacts within the local community, leveraging referrals for increased lead generation opportunities.
- Implemented innovative sales strategies, resulting in a significant increase in market share within the competitive industry.
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
- Utilized CRM software efficiently for tracking leads, monitoring progress, and analyzing sales performance data to make informed decisions on strategy adjustments as needed.
- Maintained detailed records of all transactions, ensuring accuracy of information and timely submission of required documentation.
- Demonstrated exceptional multitasking abilities by managing multiple lease negotiations simultaneously while maintaining high levels of organization and focus on priorities.
- Organized successful open house events, showcasing available properties and generating valuable leads for future sales transactions.
- Established rapport with prospective clients by actively listening to their preferences and offering tailored solutions that met their specific requirements.
- Leveraged social media platforms effectively for promoting available properties, engaging with potential clients, and staying informed on industry news and updates.
- Provided excellent customer service, addressing concerns promptly and ensuring customer satisfaction throughout the leasing process.
- Exceeded monthly sales targets consistently through effective follow-up strategies and persuasive presentation skills.
- Developed strong client relationships for increased customer loyalty and long-term business partnerships.
- Boosted sales revenue by effectively communicating product benefits and negotiating lease terms with clients.
- Worked collaboratively with property managers to ensure seamless transition from lease signing to move-in day for clients.
- Assisted clients in understanding complex financial aspects involved in lease agreements, providing expert guidance toward making informed decisions based on their individual needs.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Built and maintained strong relationships with potential residents and families to encourage and support move into community.
Office Manager
Midpoint National LLc
06.1998 - 03.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
No Degree - Mortuary Science
Kansas City Kansas Community College
Kansas CityHigh School Diploma -
JC Harmon High School
Kansas City, KSSkills
- Customer Feedback Analysis
- Documentation skills
- Retention Marketing
- Data review
- Documentation abilities
- Cross-Functional Communication
- Trend tracking
- CRM software proficiency
- Customer Relations
- Relationship Building
- Microsoft Office
- Customer Retention Strategies
- Remote Conferencing and Communication
- Analytical and Critical Thinking
- Procedure Compliance
- Documentation and Recordkeeping
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team building
- Self Motivation
- Conflict Resolution
Timeline
Retention Specialist
Vinebrook Homes
10.2021 - Current
Sales and Leasing Specialist
Yes! Communities
03.2013 - 10.2021
Office Manager
Midpoint National LLc
06.1998 - 03.2012
No Degree - Mortuary Science
Kansas City Kansas Community College
High School Diploma -
JC Harmon High School