Arlinda Sulaj

• Stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Made sure the golf card fleet was properly cleaned and maintained.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Assistant in the directory of the economic aid and social issues.

• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
• Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
• Responded to customer requests for products, services, and company information.
• Inspected golf carts for functionality,cleanliness and damages before and after rentals.
• Managed booking for golf cart rentals.
• Tracked rentals,returns and payments
• Maintained inventory records of golf carts.