Arline Etheridge
Norfolk,VA
Overview
13
13
years of professional experience
Work History
Administrative and Office Specialist II
Chesapeake Health Department
Chesapeake
02.2022 - Current
- Active participation in daily office operations which include handling general clerical tasks
- Demonstrates solid ability in following established policies and procedures for assigned duties
- Possesses strong knowledge in use of Microsoft Office Products, including Word, PowerPoint, Excel, and Outlook
- Proficient with office equipment, i.e., fax machines, scanners, copier machines and telephone
- Capable of multitasking and handling multiple requests from various individuals/departments
- Ability to work quickly and effectively in a high stress and demanding environment
- Performs client scheduling, registration, insurance verification, verifies account information, completes eligibility, calculates, and collects payments for services rendered on date of service
- Participated with data gathering and entry in numerous COVID-19 clinics in surrounding district
- Registers new and established clients for appointments gathering accurate information
- Functions as part of cohesive team and has ability to effectively follow directions based on need
- Responsible for exact and prompt filing, location and retrieval, and maintenance of medical records; transfers encounter coding information to electronic medical record (EMR) for billing
- Worked, prepared and organized records for scheduled and walk in Family Planning clients
- Assisted with the preparation of the Ryan White (RWHAP) appointment check in and filing.
Contractor Office Specialist I
Chesapeake Health Department
Chesapeake
03.2021 - 02.2022
- Integral participant with the COVID-19 vaccine immunizations program; provided clerical and administrative support also interfaces with multiple computer programs
- Performed client scheduling, registration and entered encounter patient information via Prep Mod, VIIS, Aquity, and VASE programs
- Participated with data gathering and entry in numerous COVID-19 clinics in surrounding district
- Registered new and established clients for appointments gathering accurate information
- Responsible for exact and prompt record filing, retrieval, and maintenance of medical records
- Contacted patients to confirm vaccine appointments prior to scheduled vaccination clinic
- Contacted patient for Home Bound vaccination team to confirm COVID-19 vaccination visit
- Accompanied Home Bound vaccination team for clerical and administrative support
- Performed On Site research, entered encounter information, alphabetized documents for ease of locating information.
Social Media Specialist
Panasonic Consumer Electronics Company
Chesapeake
11.2015 - 11.2019
- Provided support that engaged on all consumer electronic social media platforms
- Reported data analytics that supported call center business objectives
- Identification of areas within social media platforms that required response, call handling, and optimization for call reduction while assisting with the implementation of said processes for customer support
- Development of procedures to improve overall work flow resulting in decreased response time while increasing employee productivity
- Possess strong knowledge of Hootsuite, Spreadfast, Facebook, Twitter, Instagram, SharePoint, Service Bench, Power Reviews, Amazon Reviews, BazaarVoice, Power BI, Radian 6, SAP, PeopleSoft, Sales Force, Service Bench, Paymentech.
Lead Executive Services
Panasonic Consumer Electronics Company
Chesapeake
04.2012 - 11.2015
- Provided support to the Consumer Affairs Team Corporate Legal team
- Point of contact for escalated calls, emails, correspondence, accommodations, sales, parts, field service, part and accessory processing and case management
- Enforcement that proper procedures were followed to maintain customer retention on behalf of the President of Panasonic North America
- Working knowledge of current key customer interactions, including issue action taken, expeditious resolution for all parties following best practices
- Quality Advocate assisted management with monitoring and feedback to agents in the balancing of overall customer experience
- Lead for Special Projects relating to Class Action Lawsuits, contacted Plaintiffs offered options resolutions documents and record retention.
Timeline
Administrative and Office Specialist II
Chesapeake Health Department
02.2022 - Current
Contractor Office Specialist I
Chesapeake Health Department
03.2021 - 02.2022
Social Media Specialist
Panasonic Consumer Electronics Company
11.2015 - 11.2019
Lead Executive Services
Panasonic Consumer Electronics Company
04.2012 - 11.2015
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