Arline Gonzalez
Frederick,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Patient Financial Services Representative
Frederick Health Hospital
06.2023 - Current
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Verify patient insurance eligibility.
- Identify co-payment and deductible responsibilities.
- Utilize technology tool to estimate patient responsibilities.
- Initiate collection efforts consistent with EMTALA regulations and Hospital compliance standards.
- Secure payment transactions and secure patient payment information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Maintain knowledge and references about Medicare, Medicaid and third party insurance guidelines and policies.
- Researched billing errors and discrepancies to initiate corrective action.
Practice Support Specialist
Frederick Health Medical Group
12.2022 - 06.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintaining ambulatory patient’s records within EMR system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Centralized functions for all of the ambulatory practices to include record request, index clinical documents.
- Quality control for all incoming clinical records
- Clinical Knowledge, to include medical terminology, medication procedures/radiology, procedures and surgeries from all different medically specialty services
- Knowledge of all areas of registration, updating and correcting demographics
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
Health Information Management/ Vital Record Clerk
Frederick Health Hospital
01.2022 - 12.2022
- Enters and maintains information in the electronic medical record (EMR)
- Monitors information in the EMR for accuracy
- Ensure nurses, physicians, and other health care professionals can access that medical information when and where they need it.
- Make sure that traditional and digital medical data maintains its quality, accuracy, accessibility, and security.
- Compiling, organizing, maintaining, and protecting confidential medical records.
- Interacted with customers by phone, email, or in-person to provide information.
- Fill Birth, and Death Certificates.
- Work on state web-site to update client’s information before certified certificates can be printed.
- Log document and send out
- Check original certificate in books before printing new certificate
Front Desk Receptionist
Holy Cross Health Office
03.2019 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Check in patient appointments making sure all patient demographics are correct as well as insurance.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Check out patient at conclusion of appointment and reschedule follow-up when needed.
- Complete letters to patient when requested by physician.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
Retail Sales Associate
JC Penny
04.2018 - 03.2019
- Helped customers complete purchases, locate items, and join reward
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Unit Secretary
Doctor's Center Hospital
05.2011 - 11.2017
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Prepare patient transfer forms
- Coordinate patient travel to other facilities or home
- Ensure that all documents and transfer records are facilitated to other facilities
- Organized paperwork such as charts and reports for office and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained patient confidentiality in line with HIPAA regulations.
Retail Sales Associate
Rainbow Clothing Store
08.2006 - 09.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
BBA - Secretarial Studies And Office Administration
University of Puerto Rico - Arecibo
Arecibo, PR06.2007
Skills
- Customer Service
- Medical Terminology
- Filing and Data Archiving
- Paperwork Processing
- Cash Application
- Microsoft Office
- Billingual
Timeline
Patient Financial Services Representative
Frederick Health Hospital
06.2023 - Current
Practice Support Specialist
Frederick Health Medical Group
12.2022 - 06.2023
Health Information Management/ Vital Record Clerk
Frederick Health Hospital
01.2022 - 12.2022
Front Desk Receptionist
Holy Cross Health Office
03.2019 - 12.2021
Retail Sales Associate
JC Penny
04.2018 - 03.2019
Unit Secretary
Doctor's Center Hospital
05.2011 - 11.2017
Retail Sales Associate
Rainbow Clothing Store
08.2006 - 09.2008
BBA - Secretarial Studies And Office Administration
University of Puerto Rico - Arecibo
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