Arline Mosley
Mobile
Summary
Dynamic Talent Acquisition Specialist with extensive experience at Home Depot, recognized for enhancing customer engagement and optimizing employee onboarding processes. Proven track record in streamlining inventory control and implementing effective tool selection strategies. Adept at fostering collaborative team development, consistently driving operational success and maintaining high performance standards.
Overview
12
12
years of professional experience
Work History
Tools Rental Associate
Home Depot
Mobile
05.2023 - Current
- Assisted customers with selecting tools and equipment based on their individual needs.
- Demonstrated proper use of safety procedures when handling hazardous materials.
- Assisted in loading and unloading merchandise onto delivery vehicles safely and securely.
- Responded promptly to customer inquiries regarding product availability, pricing and returns policies.
- Organized and stocked shelves with a variety of tools and supplies in an orderly fashion.
- Processed rental transactions quickly and accurately using computerized checkout system.
- Kept work area organized, neat, tidy and free from clutter at all times.
- Documented any damages or discrepancies found during the inspection process of rented tools.
- Maintained accurate records of all rentals, returns and payments received.
- Inspected returned tools for damage or wear and tear prior to re-renting them.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
ASDS
Home Depot
Mobile
08.2018 - 04.2023
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Identified, screened and interviewed potential employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Ensured compliance with federal, state and local employment laws.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Organized team building activities to foster collaboration among staff members.
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- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Recruited new employees and built relationships, driving visibility.
- Created and implemented employee retention strategies.
- Assisted in employee recruitment, hiring and interview processes.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Scheduled random drug testing for employees to diminish regularity risks.
- Helped with employee transfers and referrals.
- Scheduled meetings with employees to address concerns and grievances.
Millwork Supervisor
Home Depot
Mobile
01.2018 - 08.2018
- Directed and supervised millwork staff in the production of custom cabinetry, furniture, doors, and other wood products.
- Interfaced with customers during design reviews or walk-throughs; addressed questions or concerns about product specs or timeline expectations.
- Reviewed employee evaluations regularly; provided feedback on areas where improvement was needed.
- Trained new hires on safe operation procedures for all machinery used in millwork production.
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Prepared reports summarizing production activities on a weekly basis.
- Delegated work to staff, setting priorities and goals.
Front End Supervisor
Home Depot
Mobile
09.2013 - 01.2018
- Assisted management team in developing operational strategies that improved overall store performance.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Trained new employees in customer service techniques and store policies.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staffing levels during peak business hours.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Resolved customer complaints in a professional manner.
- Processed returns and exchanges according to company policies.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Trained, managed and motivated employees to promote professional skill development.
Education
Bachelor of Arts - Human Resources Management
Faulkner University
Montgomery, AL05-2011
Skills
- Effective tool selection
- Routine equipment servicing
- Knowledge of safety regulations
- Inventory control
- Customer engagement
- Processing sales transactions
- Strong verbal communication
- Maintaining cleanliness
- Effective multitasking
- Collaborative team development
- Employee onboarding and training
- Candidate selection skills
- Human resources policy development
- Talent acquisition
- Understanding company policies
- Consistent work performance
- Talent retention initiatives
- Performance metric monitoring
- New employee onboarding
- Training facilitation
- Employee engagement follow-ups
- Scheduling
- Schedule coordination
Timeline
Tools Rental Associate
Home Depot
05.2023 - Current
ASDS
Home Depot
08.2018 - 04.2023
Millwork Supervisor
Home Depot
01.2018 - 08.2018
Front End Supervisor
Home Depot
09.2013 - 01.2018
Bachelor of Arts - Human Resources Management
Faulkner University
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