Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlisa Bennett

Brockton,MA

Summary

Personable and dedicated Customer Service Representative with extensive experience. A solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing business. Knowledgeable with recent computer software and social media platforms.

Overview

18
18
years of professional experience

Work History

Patient Care Coordinator 2

Compunnel Healthcare, Inc./Mass General Hospital
Boston, MA
10.2023 - Current
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed. Using the EPIC SCHEDULING SYSTEM.
  • Instructed patients on policies and required actions for different types of appointments and procedures.

Patient Service Representative

Beth Israel Deaconess Medical Center
Boston, MA
03.2022 - 06.2023
  • Usage of the CCC(Check, Correct, Complete)System for inputting client data. In
  • Process 70+ patient calls per day by providing customer service answering patient questions and addressing concerns.
  • Scheduled and confirmed patient appointments over phone and in person, maximizing productivity. Also, sent and confirmed pharmacy inputs ordered by doctors.
  • Provide courteous and professional customer service to patients. Verify patient demographics and inputted pre - registration information.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Temporary Customer Service Representative

Massachusetts Health Connector
Boston, MA
09.2021 - 02.2022
  • Accurately enrolled members into health coverage in the HIX and Salesforce Production System.
  • Fulfilled the completion of office work and case management in the Mass Health Connector Walking Center.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations. Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing opportunities and company offerings. Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Conducted outreach via phone and online to health connector members to gather additional information and provide issue resolution.

Team Lead

Eli’s Catering Service(Out of Business)
Randolph, MA
05.2017 - 10.2021
  • Supervised staff in the Dispatch and the Catering Departments.
  • Followed Serve Safe Guidelines 100%. Completed all catering duties: food, set up, menus, orders, and set prices.
  • Received calls and recorded information. Prepared daily work schedules. Prepared daily work schedules.
  • Addressed problems as requested by transmitting information provided always having positive results are a compatible solution.
  • Booked events with an understanding of guest needs and conformed to making the party/parties happy and comfortable.
  • Daily meeting with Head Chef and Staff Members.

Reservationist

Massachusetts Bay Transportation Authority - The Ride
Medford, MA
06.2018 - 01.2021
  • Provided exceptional customer service to clients via phone calls 100+ calles daily. Booked accurate trips for elder persons and persons with disabilities. Utilized advance booking systems to increase productivity.
  • Received customer inquiries and complaints; answer questions and provides information about services; resolved customer inquiries related to transportation.
  • Completed office administrative work as well as trained new staff on office tasks.
  • Report complaints, compliments, and accidents while maintaining a clear and accurate, consider report.

Driver

Lyft & Uber Inc.
Boston, MA
01.2013 - 09.2016
  • Ensured the safety of all riders by always Inspecting my vehicle for mechanical items and safety issues, ensuring they are in proper working condition.
  • Picked up patrons and greeted them when they entered vehicle. Adhered to company policies and procedures related to safety and security standards.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Senior Group Counselor

Eliot Detention Center
Dorchester, MA
11.2005 - 02.2013
  • Escorted residence to and from medical and court appointments.
  • Assisted in developing and implementing individual and group counseling sessions.
  • Conducted intake interviews to assess clients' mental health status, determine appropriate services, and develop treatment plans.
  • Coordinated with other staff members to ensure the delivery of quality care to all clients.
  • Provided crisis intervention services for individuals experiencing emotional distress or behavioral issues.
  • Developed educational materials on a variety of topics related to mental health and wellness.
  • Maintained accurate records of client progress, including documentation of therapeutic interventions and outcomes.
  • Facilitated psycho-educational groups that focused on topics such as communication skills, anger management, coping strategies, stress reduction, and goal setting.
  • Monitored client behavior during group activities to ensure safety of all participants.
  • Supported clients in identifying goals and developing action plans for achieving them.
  • Promoted healthy lifestyle choices through discussions about nutrition, exercise habits, sleep hygiene practices.
  • Assisted clients in recognizing patterns of negative thinking or behavior that may impede progress towards goals.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.

Education

Graphic Communications -

Katharine Gibbs College
01.2002

High School Diploma -

Boston English High School
Boston, MA

Skills

  • Organizational Standards
  • Insurance Verification
  • Meeting Preparation
  • Insurance Practices
  • Inventory Management
  • Filing and Recordkeeping
  • New Hire Training
  • Patient Care Coordination
  • Payment Collection
  • HIPAA Compliance
  • Appointment Scheduling
  • Patient Outreach
  • Case Management
  • Proficient in Microsoft Word, Power Point, Outlook, Teams
  • Patient Care
  • Medical Terminology
  • Patient Registration
  • Customer Service
  • Epic scheduling
  • CCC (Check, Correct, Complete)
  • De - escalation Training
  • Medication Administration

Timeline

Patient Care Coordinator 2

Compunnel Healthcare, Inc./Mass General Hospital
10.2023 - Current

Patient Service Representative

Beth Israel Deaconess Medical Center
03.2022 - 06.2023

Temporary Customer Service Representative

Massachusetts Health Connector
09.2021 - 02.2022

Reservationist

Massachusetts Bay Transportation Authority - The Ride
06.2018 - 01.2021

Team Lead

Eli’s Catering Service(Out of Business)
05.2017 - 10.2021

Driver

Lyft & Uber Inc.
01.2013 - 09.2016

Senior Group Counselor

Eliot Detention Center
11.2005 - 02.2013

Graphic Communications -

Katharine Gibbs College

High School Diploma -

Boston English High School

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Arlisa Bennett