Microsoft
Hi, I’m
Arlisha D. Jacobs
Clinton,MS
Summary
To obtain a position that will allow me to use my employability and communication to become a successful employee.
Experienced with organizing office operations and procedures to ensure efficiency. Utilizes excellent communication and coordination skills to support team objectives. Track record of effectively managing schedules, handling correspondence, and maintaining records with precision.
Overview
14
years of professional experience
1
Certification
Work History
Mississippi Department of Health
Administrative Support II
10.2023 - Current
Job overview
- Reading & Entering labs for HIV/AIDS in the database system
- Assisting in processing newly & previously reported cases
- Updating documents to ACRF labs when needed
- Calling various facilities to verify patients’ information for incomplete labs
- Completing RIDR & CIDR cases with other states
- Correcting Errors of Omissions
- Reviewing HIV linkage of care T2 field records compare viral loads to eHARS and PRISM
- Assisting in organizing paperwork and making copies
- Typing raw data on spreadsheets for sorting purposes
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Carefree Living at Home LLC
Office Administration - Payroll Assistance
02.2019 - 09.2023
Job overview
- Assisted the payroll manager with invoices
- Distributed incoming and out-going calls
- Oversaw with the owner in the hiring process with new hires
- Processed all changes in their POS system concerning employee file maintenance
- Checked figures, postings, and accounting documents for correct entry, mathematical accuracy, and proper coding
- Scheduled employees on weekly assignments with residents
- On call 24/7 for staffing necessities
- Provided weekly payroll reports to human resources after reviewing employees’ time records
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Oxford Healthcare
Private Care Giver
02.2014 - 01.2019
Job overview
- Provided emotional support and companionship to patients, promoting overall well-being.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Assisted clients with daily living activities for improved quality of life.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean, safe, and well-organized patient environment.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Xerox Call Center
Customer Service
02.2012 - 01.2015
Job overview
- Answered incoming calls from customers to take orders, answer inquiries and questions
- Provided solutions in a polite manner using active listening to ensure customer retention
- Assisted with trouble-shooting problems and providing technical support
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings [85]%.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 85%.
Education
Jackson State UniversityJackson, MS
Bachelor of Science from Healthcare Administration
01.2027
Holmes Community CollegeRidgeland, MS
Business Administration Degree
12.2019
University Overview
GPA: 3.3
Hinds Community CollegeUtica, MS
Cosmetology Certificate
12.2013
University Overview
- National Honor Society
- GPA: 3.5 Cum Laude
Mississippi Job Corp CenterCrystal Springs, MS
C.N.A Licenses
07.2012
Raymond High SchoolRaymond, MS
High School Diploma
05.2012
University Overview
GPA: 3.2 Graduated with Honors
Skills
- Social and Employability Skills Training
- Customer Service
- Microsoft word
- Excel
- Accounting/Statistics skills
- Communication Skills
- Organizational Ability
- Office Coordination
- Payroll
- Scheduling
Certification
- C.N.A Certification
- Cosmetology Licenses
- MS Life Producer License
Accomplishments
- Supervised team of 10 staff members.
- Achieved rises by completing various of tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Training
- Communication Workshop
- Conflict Resolution
- Customer Service
- Basic Information Technology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leavePaid time offStock Options / Equity / Profit Sharing401k matchSoftware
Excel
Data Analysis
Interests
Adaptability
Creativity
Organization
Perseverance
Strong work Ethic
Timeline
Administrative Support II
Mississippi Department of Health
10.2023 - Current
Office Administration - Payroll Assistance
Carefree Living at Home LLC
02.2019 - 09.2023
Private Care Giver
Oxford Healthcare
02.2014 - 01.2019
Customer Service
Xerox Call Center
02.2012 - 01.2015
Holmes Community College
Business Administration Degree
Hinds Community College
Cosmetology Certificate
Mississippi Job Corp Center
C.N.A Licenses
Raymond High School
High School Diploma
Jackson State University
Bachelor of Science from Healthcare Administration
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