Arlisha Woods
Atlanta,Georgia
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Seasoned in Fraud Analyst with the investigative and reconciliation skills to efficiently identify and resolve issues of fraud and embezzlement. Adept at monitoring and reviewing institutional transactions, reconciling customer accounts to identify fraud, and validating transactions and providing exceptional customer service.
Overview
16
16
years of professional experience
Work History
Claims Adjuster - Auto/Fire
State Farm Mutual Automobile Insurance Company
12.2021 - Current
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Supporting our customers through personalized, caring, and simple interactions
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Evaluated insurance policies and analyzed damages to determine coverage.
Collector II
ICR INC-DEPARTMENT OF EDUCATION
07.2018 - 03.2020
- Manage a queue of delinquent accounts
- Gather full and complete information on debtors and accurately document all collection activity in the collection system database
- Responsible for interviewing clients by telephone to establish their ability to repay defaulted student loan debt
- Strictly comply to the FDCPA, FTC, privacy laws and company policies and procedures.
Sr. Fraud Analyst II
Bank of America
03.2014 - 03.2017
- Resolved claims of fraudulent purchases on customer accounts and advised customers on increased security practices
- Experience working in an environment where both individual and team goals are met/exceeded routinely
- Participate in BSA/AML/OFAC and/or Fraud related training that may include webinars, periodicals and self study in order to stay informed of any related changing in law and regulations
- Maintain strong analytical and organizational skills that demonstrates the ability to solve complex problems by reviewing related infromation.
Collector II
Bank of America
10.2012 - 03.2014
- Analyzed and collected on 80-100 delinquent accounts daily
- Negotiated hardship programs to assist and mitigate bank losses
- Advised customers of payment options to prevent bankruptcy and company loss.
Foreclosure Specialist
Bank of America
01.2011 - 10.2012
- Review, research, and resolve with the assistance of FC counsel any title issues raised during the foreclosure process
- Provide accurate cost/benefit analysis related to title matters
- Understanding and able to quantify risks associated with a new or proposed processes or procedural changes
- Experience with analyzing financial data/knowledge of payment processing.
Mortgage Collector
Bank of America
11.2010 - 01.2011
- Council homeowners on available alternatives of foreclosure to include loan modifications, short sales mortgage releases, re-age, forbearance and repayment plans
- Adheres to Federal Regulatory requirements regarding debt collections
- Consistently meets established individual and departmental goals as it concerns quality and service level metrics
- Maintain working knowledge of dozens of products and lending services in order to best meet client needs.
Auto Collector II
GMAC Financial
03.2008 - 07.2010
- Manage a queue of Mid-Stage accounts from 60-79 days delinquent
- Perform light skip tracing including Lexis Nexis and Fast Data tools
- Update customer information such as phone numbers, e-mail, and address.
Education
Texas Southern University
Houston, TexasHigh School Dipolma -
Honors Academy of Dallas
Dallas, Texas05.2012
Skills
- Strong written & verbal communication skills
- Risk Assessment
- Claims Processing
- Policy Investigations
- Ability to multi-task across technical platforms
- Expertise with Outlook & Excel
- Critical thinking & decision-making skills
- Time Management
Timeline
Claims Adjuster - Auto/Fire
State Farm Mutual Automobile Insurance Company
12.2021 - Current
Collector II
ICR INC-DEPARTMENT OF EDUCATION
07.2018 - 03.2020
Sr. Fraud Analyst II
Bank of America
03.2014 - 03.2017
Collector II
Bank of America
10.2012 - 03.2014
Foreclosure Specialist
Bank of America
01.2011 - 10.2012
Mortgage Collector
Bank of America
11.2010 - 01.2011
Auto Collector II
GMAC Financial
03.2008 - 07.2010
Texas Southern University
High School Dipolma -
Honors Academy of Dallas