Arliss Holiday
Chicago,IL
Summary
Detail-oriented and dependable operations professional with a strong background in process improvement, content quality assurance, system troubleshooting, and internal support. Collaborates across cross-functional teams to optimize workflows, manage data and reporting tools, and ensure seamless execution of backend operations. Proficient in utilizing platforms like Salesforce, Zendesk, Looker, and Trello to enhance internal efficiency. Demonstrated ability to quickly learn, problem-solve, and drive team success in fast-paced, tech-driven environments.
Overview
6
6
years of professional experience
Work History
Player Experience Agent
Penn Interactive
10.2023 - Current
- Utilized internal resources and systems to deliver exceptional customer service, enhancing player satisfaction and reinforcing the Penn brand's reputation.
- Documented player interactions to gather valuable insights for continuous improvement, taking a proactive approach to meet customer needs and enhance the overall player experience.
- Demonstrated commitment to excellence and professionalism by consistently achieving outstanding results in customer satisfaction metrics and contact handle times.
- Technologies: Looker, Salesforce, Zendesk, Slack
Content Fulfillment & Quality Assurance Specialist
Grubhub
05.2021 - 06.2022
- Tracked progress and monitored key performance indicators using Google Sheets and Salesforce reports.
- Managed account verification, resolved issues to enhance workflows, and ensured compliance with policies for delivering top-notch work.
- Identified discrepancies in over 100 menus including layout, product details, and images.
- Documented inspection results in Salesforce, collaborated with the quality team on corrective actions, and updated external clients on project completion.
- Technologies: Google Sheets, Salesforce, Trello, Slack
Restaurant Onboarding & Implementation Specialist
Grubhub
08.2020 - 05.2021
- Customized solutions based on industry-specific workflows, client base, and protocols to meet client requirements.
- Collaborated with account executives to address client concerns and enhance relationships through personalized solutions.
- Ensured compliance with GrubHub standards and legal requirements by reviewing contracts, menus, tax data, and other documents.
- Verified project scopes to anticipate customer expectations and ensure project details alignment.
- Technologies: Salesforce, Slack
Senior Customer Care Specialist
Grubhub
08.2019 - 08.2020
- Resolved customer concerns to improve retention and boost sales.
- Utilized sales skills to promote products and seize upsell chances.
- Efficiently navigated various computer systems for information retrieval.
- Coordinated supplier deliveries based on client requirements to enhance retention rates.
- Engaged in social media interactions by posting, responding, and monitoring dialogues.
- Technologies: Salesforce, Zendesk, Slack
Skills
- Looker
- Salesforce
- Zendesk
- Slack
- Google Sheets
- Shufti
- Jumio
- Geo Comply
- Trello
Timeline
Player Experience Agent
Penn Interactive
10.2023 - Current
Content Fulfillment & Quality Assurance Specialist
Grubhub
05.2021 - 06.2022
Restaurant Onboarding & Implementation Specialist
Grubhub
08.2020 - 05.2021
Senior Customer Care Specialist
Grubhub
08.2019 - 08.2020
Similar Profiles
Josh McDevittJosh McDevitt
Jr Technical Analyst at Penn InteractiveJr Technical Analyst at Penn Interactive
Andrea DejarnettAndrea Dejarnett
Retail Customer Service Specialist at Penn InteractiveRetail Customer Service Specialist at Penn Interactive
Destiny BullockDestiny Bullock
Call Center Representative at Penn InteractiveCall Center Representative at Penn Interactive
Jaelynn BrownJaelynn Brown
Project Coordinator at CDWProject Coordinator at CDW
Tanique ParkerTanique Parker
Labor & Delivery RN at Rush University Medical CenterLabor & Delivery RN at Rush University Medical Center