Arllyn Marte
Wayne,NJ
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
Work History
Licensed Life And Health Insurance Broker
Angels Care Community Advisors
07.2015 - Current
- Counseling and advising prospects and policyholders on matters of insurance coverage that is tailored to their specific situational need
- Developing and maintaining business relationships
- Identifying prospective customers using established lead methodologies for new business.
- Used shared documents and daily check-ins to accomplish company goals while working off-site.
- Answered customer calls, questions and concerns from my home office.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages of all policies to promote insurance sales.
- Remained impartial in order to advise clients based on circumstances.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards clients, peers and other personnel, even during high-stress situations.
Quality Assurance Analyst
MedAssets
03.2012 - 06.2015
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to improve workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Organized and maintained work environment to allow for maximum productivity.
Insurance Verification Specialist/Insurance Collection Specialist
SURGEM
06.2008 - 05.2010
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with upper-management to facilitate decision-making for patient admissions and insurance coverage.
- Posted payments to accounts and maintained records.
- Updated patient records with accurate, current insurance policy information.
- Chased insurance companies to achieve accurate and timely payments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Certified Nursing Assistant
Doctors Subacute Care
01.2006 - 05.2008
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Life/Accident & Health License -
Trinity Insurance Consulting Corp
Kearny, NJ07.2015
Medical Billing And Coding Certificate -
Dover Business College
Clifton, NJ07.2008
Skills
- Communication and Interpersonal Skills
- Complex Problem Solving
- Time Management and Prioritization
- Experience working in a fast-paced demanding environment
- Insurance Program Analysis
- Client Prospecting
- Problem Detection and Resolution
- Account management
- Results-Oriented
- Sales Reporting
Additional Information
- Flexibility to respond to a range of different work situations
- Ability to develop and maintain effective working relationships at all levels
- Sound working knowledge of operational processes
- Experience interacting with all levels of management
- Excellent communication skills
- Strong organizational skills
Timeline
Licensed Life And Health Insurance Broker
Angels Care Community Advisors
07.2015 - Current
Quality Assurance Analyst
MedAssets
03.2012 - 06.2015
Insurance Verification Specialist/Insurance Collection Specialist
SURGEM
06.2008 - 05.2010
Certified Nursing Assistant
Doctors Subacute Care
01.2006 - 05.2008
Life/Accident & Health License -
Trinity Insurance Consulting Corp
Medical Billing And Coding Certificate -
Dover Business College