Arlos Priddy
Urbana
Summary
Dynamic manager with extensive experience at Transportation Research Center, excelling in customer service and team leadership. Achieved significant improvements in operational efficiency and customer satisfaction through effective conflict resolution and strategic relationship building. Skilled in budget management and complex problem-solving, fostering a productive and engaged workforce.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
Work History
Manager of Facility Support and Fleet
Transportation Research Center
07.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager Honda Service Relations
Transportation Research Center
05.2017 - 06.2018
- Developed and maintained relationships with Honda, and was the Liaison for vehicle testing.
- Scheduled all needed FOG classes for people at Honda
- Helped HRA with test schedules, and any concerns they have with the facility.
Main Garage Supervisor
Transportation Research Center Inc.
02.2009 - 05.2017
- Fostered an environment that encouraged teamwork and collaboration among staff members, leading to increased job satisfaction and improved overall performance.
- Optimized workflow by assigning specific roles to team members based on skills assessments conducted periodically throughout employment tenure.
- Increased customer satisfaction rates through consistent attention paid towards improving quality control measures during each stage of the servicing process.
- Streamlined communication between departments by developing clear channels for reporting issues or concerns as they arose within the garage operations.
- Regularly updated knowledge on automotive industry trends and advancements, applying new practices to enhance garage operations when applicable.
- Managed inventory of parts and supplies, ensuring timely ordering and availability for necessary repairs.
- Oversaw the hiring, training, and evaluation of all garage personnel, fostering a positive work environment that promoted professional growth.
- Coordinated workflow among mechanics, prioritizing tasks to ensure the timely completion of repairs and maintenance work.
Technician Coordinator
Transportation Research Center Inc.
07.2005 - 05.2009
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on test units
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring test unit problems, minimizing the down time.
- Built several systems to streamline the test procedure.
- Traveled the world, testing in all types of climate.
Garage Mechanic
Transportation Research Center Inc.
10.2002 - 06.2005
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Write problem reports and distribute them to the correct department and follow up with them to get the issue resolved.
- Performed oil changes and record weights to get quality records of usage. Measured brake components to record the life of the component, to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for any possible warranty claims and eliminate them before units went into production.
- Maintained accurate records of completed work orders, ensuring transparency for the customer.
- Inspected engine and transmission components, looking for any problems or concerns.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
Education
High School Diploma -
Shawnee High School
Springfield, OH05-1981
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Shift scheduling
Timeline
Manager of Facility Support and Fleet
Transportation Research Center
07.2018 - Current
Manager Honda Service Relations
Transportation Research Center
05.2017 - 06.2018
Main Garage Supervisor
Transportation Research Center Inc.
02.2009 - 05.2017
Technician Coordinator
Transportation Research Center Inc.
07.2005 - 05.2009
Garage Mechanic
Transportation Research Center Inc.
10.2002 - 06.2005
High School Diploma -
Shawnee High School
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