ARLY ESPARZA
Garland,TX
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
09.2021 - Current
- Responded promptly to customer queries to increase overall satisfaction
- Updated and expanded client databases within assigned territory
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Trained new employees on company policies and strong sales techniques
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Built and established strong relationships with customers, enabling long-term partnerships.
Assistant Manager
Little Caesar's
03.2019 - 05.2022
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Handled employee discipline and termination according to company policies
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Tracked store inventories and replenished products according to demand
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted with new employee training and conducted performance reviews to track overall progress
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Education
High School Diploma -
North Garland High School
Garland, TX06.2020
Skills
- Verbal and Written Communication
- Heavy Lifting
- Organization and Planning
- Providing Feedback
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Loyalty Programs
- Accurate Money Handling
- Verifying Order Accuracy
- Personal Shopping
- Transaction Monitoring
- Product and Service Knowledge
- Employee Coaching and Motivation
- Directing Team Members
- Performance Tracking and Evaluations
- Managing Multiple Priorities
- Food Safety and Quality
- Orientating and Training
- Store Opening and Closing Procedures
- Cash Deposits and Receipts
- Overseeing Employees
- Call Forwarding
- Answering Customer Questions
- Inspirational Leadership
- Work Prioritization
- Issue Resolution
- Positive and Constructive Feedback
- Bilingual
- Relationship Building
- Flexible Schedule
- Attention to Detail
- Customer Service
- Payment Processing
- Excellent Communication
- Active Listening
- Adaptability
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Shopper
Walmart
09.2021 - Current
Assistant Manager
Little Caesar's
03.2019 - 05.2022
High School Diploma -
North Garland High School