Angel Puac
Brooklyn,NY
Summary
Resourceful Service Administrator recognized for high productivity and efficient task completion. Skilled in customer service management, workflow optimization, and administrative support. Excel in communication, problem-solving, and time management, ensuring seamless operations and client satisfaction. Committed to delivering quality service and support in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Andres Rodas
Brooklyn, NY
04.2021 - 03.2022
- Collaborated with team members to enhance customer service processes.
- Monitored inventory levels and reported discrepancies promptly to management.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
Service Administrator
Gonzalo Carreto
Brooklyn, New York
03.2022 - Current
- Trained new staff on service protocols and company procedures.
- Communicated effectively with clients to address inquiries and provide updates.
- Collaborated with team members to develop best practices for service delivery.
- Answered incoming calls from customers regarding technical inquiries and services.
- Drafted correspondence letters and emails when necessary.
Education
Associate of Science - Accounting
Medgar Evers College
Brooklyn, NYSkills
- Customer service
- Team collaboration
- Effective communication
- Staff training
- Time management
- Microsoft Excel
- Problem solving
- Cash handling
- Payment processing
- Inbound call answering
- Inventory control
- Multitasking
- Telephone etiquette
- Information updates
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Administrator
Gonzalo Carreto
03.2022 - Current
Customer Service Associate
Andres Rodas
04.2021 - 03.2022
Associate of Science - Accounting
Medgar Evers College