Hi, I’m
Arly Vincent
Ann Arbor,MI
Summary
A dynamic leader with a proven track record at in all positions, I excel in customer relations and small business operations. Leveraging critical thinking and relationship-building skills, I significantly enhanced client satisfaction and team performance. My approach has consistently driven sales growth and operational efficiency, showcasing my ability to exceed performance metrics and foster long-term partnerships.
Work History
Metro Beverage
Owner
01.1995 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Nicki Wildflower LLC
Customer Service Representative/Service Appointment Coordinator
11.2023 - 12.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Safe Step Walk-In Tub
Customer Service Sales Representative
02.2023 - 12.2023
Job overview
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Pure Spectrum CBD LLC
Wholesale Account Manager/Customer Service Representative
01.2016 - 01.2023
Job overview
- Streamlined order processing for enhanced customer satisfaction by collaborating with internal teams.
- Worked closely with suppliers to manage inventory levels, ensuring product availability for timely order fulfillment.
- Enhanced brand visibility with engaging marketing strategies, including product training and in-store events.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
- Managed a diverse portfolio of accounts while maintaining a keen focus on individual needs and preferences for customized service delivery.
- Developed long-term relationships with key accounts to ensure repeat business and increased revenue.
- Provided exceptional customer service, promptly addressing any concerns or issues to maintain high client retention rates.
- Mentored junior team members, sharing industry knowledge and best practices to support their development and overall team success.
Overview
30
years of professional experience
Education
Washtenaw Community CollegeAnn Arbor, MI
CNA from Certified Nursing Assistant
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Staff hiring
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative/Service Appointment Coordinator
Nicki Wildflower LLC
11.2023 - 12.2024
Customer Service Sales Representative
Safe Step Walk-In Tub
02.2023 - 12.2023
Wholesale Account Manager/Customer Service Representative
Pure Spectrum CBD LLC
01.2016 - 01.2023
Owner
Metro Beverage
01.1995 - Current
Washtenaw Community College
CNA from Certified Nursing Assistant
Accomplishments
Hardworking President of the Stone School Co-op school board.
Currently seeking life insurance license with the state of Michigan
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