Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arlyn Alston

Network Engineer
Silver Spring,MD

Summary

Certifications CompTia Security+ CCNA Routing and Switching

Operating Systems: Windows 10 (Enterprise and Professional), Windows Server 2012R2, 2016R2 and 2019 Server

Hardware: Cisco 2620 series Router, Cisco 3600 Remote Access Router, HP ProCurve Switches, Dell PowerEdge, and IBM xSystem Servers, Laptops and Workstations (Lenovo & Dell),

SonicWall Pro 300, WatchGuard x-Edge, Adtran Bluesocket 1920 Access Points, Fortinet NGFW (200E/60D) and Barracuda 310 Web Filters

Networks: LAN & WAN (MPLS & VPN IPSec)

Overview

8
8
years of professional experience
1
1
Certification

Work History

Equipment Technician

Opus Inspection Inc.
Baltimore, MD
10.2022 - 10.2022
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Performed frequent inspections of company equipment and corrected malfunctioning equipment.
  • Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
  • Understood and read technical manuals and blueprints.

Help Desk Support Specialist

Infinity Solutions
Washington, DC
03.2020 - 07.2021
  • Provided technical support and expertise, resolved any clients' IT related issues.
  • Communicated with customers via phone and/or email; handled more than 50 calls and 50 emails on a daily basis, ensuring the quality of customer support was at the highest level possible.
  • Installed, maintained, and updated computer hardware and software.
  • Troubleshot complex networks and fixed any threads and bugs.
    Awarded Employee of the Month twice.

Help Desk Specialist

Goodwill Of Greater Washington
Washington, DC
03.2018 - 02.2020
  • Answered calls, responded to emails, and provided help desk support to clients using various operating systems, such as Windows, iOS, and Linux.
  • Configured systems, installed software, and replaced broken hardware.
    Collaborated with colleagues on the development of new help desk procedures and policies to maximise the efficiency and cut unnecessary costs.
  • Conducted inventory reports and participated in weekly meeting with managers.

Paratransit Driver

Challenger Transportation (Metro Access)
Gaithersburg, MD
07.2016 - 11.2017
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Maintained full understanding of local roads and traffic patterns.
  • Worked different route every day based on changing passenger locations and destinations.
  • Took customers to appointments and built positive relationships with healthcare staff.

Security Supervisor

PSC Security
Columbia , MD
07.2013 - 12.2015
  • Provides guidance, instruction, and direction on security protocols to a team of three
  • Conducts roving security checks for several multilevel buildings and garages
  • Respond to and assess security and emergency alarms; report safety concerns verbally and in writing
  • Escort visitors and contractors securing ingress and egress locations

Meter Technician

Pepco
Gaithersburg, MD
09.2012 - 06.2013
  • Repaired non-functioning meters and tested to verify operational status.
  • Connected newly installed Type meters at over Number locations.
  • Visited Number Type meters daily and kept detailed informational records.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Used Software to transfer collected data to company databases daily.
  • Delivered services to customer locations within specific timeframes.

Education

Certificate Of Completion - Information Technology

American Career Institute
Wheaton, MD
08-2012

Skills

  • P>Operating Systems:
    Windows 10 (Enterprise and Professional)
  • P>Laptops and Workstations (Lenovo & Dell)
  • P>Software upgrades, Microsoft SMS 12/20, McAfee/Norton Anti-Virus
  • P>Excellent Communication
  • P>Dependable and Responsible

Certification

  • Cisco CCNA Routing and Switching

  • CompTia Security +

  • Amazon Web Service (A.W.S.)

Timeline

Equipment Technician

Opus Inspection Inc.
10.2022 - 10.2022

Help Desk Support Specialist

Infinity Solutions
03.2020 - 07.2021

Help Desk Specialist

Goodwill Of Greater Washington
03.2018 - 02.2020

Paratransit Driver

Challenger Transportation (Metro Access)
07.2016 - 11.2017

Security Supervisor

PSC Security
07.2013 - 12.2015

Meter Technician

Pepco
09.2012 - 06.2013

Certificate Of Completion - Information Technology

American Career Institute

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Arlyn AlstonNetwork Engineer