Arlyn Ibarra Trevizo
Dallas ,TX
Summary
Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer relations at Mesquite Specialty Hospital. Expert in appointment scheduling and data entry, enhancing operational efficiency. Recognized for resolving customer issues effectively, fostering loyalty, and maintaining confidentiality in sensitive situations. Bilingual, facilitating communication and improving patient experiences.-
Overview
3
3
years of professional experience
Work History
Receptionist
Mesquite Specialty Hospital
10.2023 - 11.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled patient appointments, ensuring efficient use of time slots and resources.
- Maintained organized reception area, enhancing patient experience and operational flow.
- Collaborated with medical staff to streamline patient check-in processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled assignments independently with good judgement and critical thinking skills.
Cashier
Tortilleria La Union
03.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and electronic payments with accuracy and attention to detail.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Managed inventory levels, restocking shelves to maintain product availability.
- Assisted in implementing promotional displays to boost sales and customer engagement.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced shopping experience by being bilingual
Education
High School Diploma -
W.W Samuell Hight School
Dallas, TX05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Front desk operations
- Phone etiquette
- Documentation
- Basic math
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Mesquite Specialty Hospital
10.2023 - 11.2025
Cashier
Tortilleria La Union
03.2023 - 10.2024
High School Diploma -
W.W Samuell Hight School