ARLYN NAVA
Victorville,CA
Summary
Organized and dependable Clerical Administrative and Medical Billing Professional with 15+ years of experience providing front-office support, medical billing and coding, data entry, scheduling, records management, and customer service in public-facing and healthcare office environments. Bilingual in English and Spanish with a strong ability to manage confidential information and support daily operations efficiently.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Liberty Utilities
Apple Valley, CA
08.2024 - 10.2025
- Answered high-volume calls and assisted customers at the walk-in service center; processed water bill payments, explained billing statements, updated customer records, and maintained confidentiality.
Administrative Assistant / Medical Biller & Coder
OC Eye Associates Inc.
Irvine, CA
04.2014 - 06.2024
- Provided clerical support and medical billing services including ICD-10 coding, claims submission, insurance verification, payment posting, EOB processing, account reconciliation, and HIPAA-compliant record management.
- Followed up on denied or unpaid claims to reduce outstanding balances.
Front Office Receptionist
Dr. Stephen Keller, OD
Rancho Cucamonga, CA
09.2011 - 04.2014
- Managed front desk operations, scheduling, phones, patient intake, payment processing, and general clerical duties.
Sales Associate
Macy’s
Riverside, CA
09.2008 - 04.2011
- Provided customer service, processed transactions, resolved concerns, and maintained organized sales records.
Education
High School Diploma -
Corona High School
Skills
- Clerical & Administrative Support
- Medical Billing & Coding (ICD-10)
- Claims Processing
- Records Management
- Scheduling
- Front Desk Operations
- Customer Service
- Payment Processing
- HIPAA Compliance
- Letter of Recommendation available upon request
- Microsoft Office
- Bilingual (English/Spanish)
Timeline
Customer Service Representative
Liberty Utilities
08.2024 - 10.2025
Administrative Assistant / Medical Biller & Coder
OC Eye Associates Inc.
04.2014 - 06.2024
Front Office Receptionist
Dr. Stephen Keller, OD
09.2011 - 04.2014
Sales Associate
Macy’s
09.2008 - 04.2011
High School Diploma -
Corona High School