Arlyn Ramirez
Queens,NY
Summary
Attentive Customer Service Representative with over 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HHA/PCA
Freedom Care
09.2022 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
Cleaner
Aces Laundry
08.2022 - 05.2024
- Enhanced workplace cleanliness by performing maintenance to dryers and washer machines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Security Guard
260 Sample Sale
06.2019 - 04.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Cashier
Dunkin' Donuts
09.2014 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
St. Patrick's Cathedral
10.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Macy's
11.2013 - 01.2014
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Child Care Assistant
Child Care Services
03.2011 - 05.2013
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Education
GED -
SUNY MEOC
New York, NY12.2018
Security And Loss Prevention Services
Guardian Group Service
Brooklyn, NY11.2018
Health Aide
Manhattan Institute
New York, NY06.2011
Skills
- Time management
- Friendly Demeanor
- Written and Verbal communication
- Good telephone etiquette
- Costumer Relations
- Store merchandise stocking
- Staff Training
- Multi-tasking ability
- Interpersonal skills
- Costumer assistance
Certification
- 8 Hour Pre-Assignment Training course for Security Guards
- 16 Hour On-The-Job Trainig course for Security Guards
- Nursing Assistant
- Phlebotomy
- EKG Technician
- Patient Care Technician
Timeline
HHA/PCA
Freedom Care
09.2022 - Current
Cleaner
Aces Laundry
08.2022 - 05.2024
Security Guard
260 Sample Sale
06.2019 - 04.2021
Sales Associate
St. Patrick's Cathedral
10.2015 - 05.2016
Cashier
Dunkin' Donuts
09.2014 - 01.2017
Sales Associate
Macy's
11.2013 - 01.2014
Child Care Assistant
Child Care Services
03.2011 - 05.2013
GED -
SUNY MEOC
Security And Loss Prevention Services
Guardian Group Service
Health Aide
Manhattan Institute