ArlynMarie Rape
Charlotte,North Carolina
Summary
Diligent and hard working with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and goals. Demonstrated effective communication and organizational skills in fast-paced environments. Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork, create lasting relationships, and adapt to evolving project needs with focus on achieving objectives.
Overview
8
8
years of professional experience
Work History
Global Forwarding Agent
C.H. Robinson
03.2024 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products, deliveries and services.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures while negotiating contracts with buyers and sellers to maximize customer savings.
- Boosted team productivity by implementing collaborative communication platform.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Part Time Electrician Technician
IATSE Local 322
02.2019 - Current
- Installed complex electrical systems for projects while adhering to strict deadlines without compromising quality or safety standards.
- Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
- Improved client satisfaction by providing exceptional customer service and addressing concerns in a professional manner.
- Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
- Coordinated with other trades and teams on large projects to ensure seamless communication and integration of electrical systems with other performance systems within tight deadlines.
- Assisted in equipment installations, guaranteeing proper setup and optimal performance.
Associate Global Forwarding Agent
C.H. Robinson
03.2023 - 03.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Used teammates and resources to provide guidance and advice on best options for clients.
- Reviewed and executed confidential documents, contracts and disclosures while negotiating contracts with buyers and sellers to maximize customer savings.
- Boosted team productivity by implementing collaborative communication platform.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Producing, maintaining & managing team reporting; helping trouble-shoot and meet customer requirements.
Global Forwarding Coordinator
C.H. Robinson
03.2021 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Learned the different operating systems for the company and how to properly implement them for peak customer satisfaction.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Lead Key Holder
Godiva Chocolatier Inc
02.2018 - 02.2021
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust as well as expanding business opportunities.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Managed store personnel by delegating tasks and supervising daily operation such as cleaning, managing cash registers, and product merchandising.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
- Collaborated with management on special projects such as store remodels, inventory audits, employee training initiatives, and promotional strategies that increased store traffic and sales revenue.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
Chocolatier
Godiva Chocolatier Inc
11.2016 - 01.2018
- Packaged chocolate items for delivery or pickup.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Made confections by hand and offered options for customers based on product knowledge, rapport, and upselling techniques.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Continuously researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
- Provided exceptional customer service by offering personalized consultations for special occasion orders like weddings or corporate gifts.
Education
Bachelor of Arts -
University of North Carolina At Charlotte
Charlotte, NC2016
Skills
- Positive attitude
- Customer service care and relationship building
- Problem-solving and attention to detail
- Goal-oriented mindset
- Clear communication and public speaking
- Critical thinking
- Recordkeeping proficiency
- Special events organization and planning/execution
- Order fulfillment and deadline adherence
- Professional networking
- Project and event coordination/promotion/management
Languages
Spanish
Limited Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Global Forwarding Agent
C.H. Robinson
03.2024 - Current
Associate Global Forwarding Agent
C.H. Robinson
03.2023 - 03.2024
Global Forwarding Coordinator
C.H. Robinson
03.2021 - 03.2023
Part Time Electrician Technician
IATSE Local 322
02.2019 - Current
Lead Key Holder
Godiva Chocolatier Inc
02.2018 - 02.2021
Chocolatier
Godiva Chocolatier Inc
11.2016 - 01.2018
Bachelor of Arts -
University of North Carolina At Charlotte