ARM ARIF
Longgang,Shenzhen
Overview
2
2
years of professional experience
1
1
Certification
Work History
Leo Burnett Supply Chain
Shenzhen
03.2022 - 09.2023
- Process orders, returns, and exchanges accurately and efficiently
- Assist customers with product-related questions, order status, and general inquiries
- Work closely with the fulfillment team to ensure timely order processing and shipment
- Address shipping-related inquiries, including tracking information, delivery times, and order logistics.
Customer Support
Guangzhou ShangNaXue Information Technology Company
09.2023 - Current
- Respond promptly to customer inquiries via phone, email, and chat
- Provide accurate and comprehensive information regarding import and export processes, shipping schedules, and order status
- Assist customers in placing, modifying, and tracking orders
- Assist customers with documentation requirements for import and export transactions.
Education
Higher Secondary Certificate (12th Grade - Science
M.C. College
2015
Secondary School Certificate (10th Grade - Science
Shahjalal Jamia Islamia School and College
2013
Skills
- LANGUAGES
- HOBBIES
- Customer Needs Assessments
- Customer Experience
- Customer Engagement
Certification
Email WritingCustomer Support
Product Shipping Microsfot Excel
Microsfot Office
Product Listing
Bengali (Native) English Chinese (HSK2)
Travelling Cycling Badminton
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Timeline
Customer Support
Guangzhou ShangNaXue Information Technology Company
09.2023 - Current
Leo Burnett Supply Chain
03.2022 - 09.2023
Higher Secondary Certificate (12th Grade - Science
M.C. College
Secondary School Certificate (10th Grade - Science
Shahjalal Jamia Islamia School and College