Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Open To Work

Arthur Michael Louis Madayag

Fremont,USA

Summary

Datacenter and Lab Engineer with 4 years at Cisco Systems maintaining large-scale on-prem lab environments and supporting the Lab/QA/Build Infrastructure team. Experienced in server virtualization, virtual networking, hardware operations, and Layer 1–3 troubleshooting across Cisco Nexus, Spitfire, and SONiC platforms. Comfortable working end-to-end, from racking servers and swapping hardware to configuring VMs and keeping lab infrastructure running reliably. Known for thorough documentation, clear communication, with a methodical approach to troubleshooting and issue resolution.

Overview

10
10
years of professional experience

Work History

Laboratory Engineer

HCL America
Milpitas, USA
01.2022 - Current
  • Managed daily operations of large on-prem lab environment, overseeing VM deployment, snapshotting, and migration across ESXi hosts and vCenter to support active QA and build infrastructure workloads.
  • Configure and maintain virtual networking (vSwitches, port groups, VLANs) and storage (VMFS/NFS datastores) to ensure reliable lab connectivity and resource availability.
  • Monitor compute, storage, and virtualization performance; triage and resolve lab incidents, performing root-cause analysis to prevent recurrence and minimize downtime.
  • Handle hardware operations on Cisco UCS and x86 servers including rack-and-stack, disk/SSD replacements, NIC/HBA swaps, firmware and BIOS updates, and RMA coordination.
  • Built and deployed testbeds for Cisco Nexus, Spitfire, and SONiC device testing, handling bring-up, configuration, cabling, and L1–L3 troubleshooting.
  • Supported remote team members during lab incidents and maintenance windows.
  • Develop and maintain SOPs and technical documentation on lab procedures, device configuration, and troubleshooting best practices.
  • Tracked and managed spare parts inventory, facilitating rapid hardware replacement and supporting hardware lifecycle activities.

Software Engineer / QA Tester

Zenaide Technologies
Milpitas, USA
10.2021 - 01.2022
  • Deployed and managed VMs across VMware ESXi and KVM hypervisors, enabling senior engineering and QA validation projects to proceed without delays.
  • Worked with Kubernetes and OpenShift to operate and troubleshoot containerized environments across development pipelines.
  • Administered multi-OS environments (RHEL, Ubuntu, Kali Linux) and used Cisco NSO for network service orchestration tasks.
  • Resolved infrastructure issues through on-site datacenter and lab IT support, facilitating timely project completion for senior engineers.

GSOC Operator

Allied Universal
Menlo Park, USA
10.2020 - 11.2021
  • Monitored local and remote sites via computer-aided dispatch and video surveillance platforms; responded to access control system alarms to ensure security.
  • Handled emergency and non-emergency calls, wrote incident reports, and coordinated real-time overwatch and pre-arrival instructions for field contractors to enhance response effectiveness.
  • Provided overwatch assistance and customer service to clients, vendors, and contractors through multiple communication channels, ensuring clear communication and support.

Back-up Lead

Allied Universal
Menlo Park, USA
09.2016 - 09.2020
  • Led security operations across multiple sites, delegating roles in emergency scenarios and applying de-escalation techniques under pressure.
  • Coordinated staffing logistics while maintaining detailed observation, surveillance, and incident records to ensure comprehensive site security.
  • Secured premises through proactive patrolling, monitoring surveillance equipment, and inspecting buildings, equipment, and access points for potential security breaches.

Field Service Representative (Contract)

Canon Business Process Services
San Jose, USA
04.2018 - 05.2018
  • Coordinated client requests across multiple sites, handled confidential financial documents, and worked with major courier services (UPS, FedEx, USPS, DHL).

Education

High School Diploma - Parañaque, Philippines

Manresa School, Parañaque, Philippines
03-2009

Undergraduate Studies - Multimedia Arts & Sciences

Mapua Institute of Technology, Manila, Philippines
Manila, Philippines

Skills

  • OS administration
  • Windows and Linux administration
  • Virtualization technologies
  • Server setup and maintenance
  • VMware ESXi and vCenter
  • KVM and Kubernetes management
  • OpenShift deployment
  • Cisco UCS management
  • CIMC & EsXi
  • Cisco Nexus configuration
  • Layer 1–3 troubleshooting
  • Hardware assembly and configuration
  • Hardware diagnostics
  • OS installation support
  • Data analysis

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Salary Range

$13/yr - $130000/yr

Languages

English
Native language
Tagalog
Proficient (C2)
C2

Timeline

Laboratory Engineer - HCL America
01.2022 - Current
Software Engineer / QA Tester - Zenaide Technologies
10.2021 - 01.2022
GSOC Operator - Allied Universal
10.2020 - 11.2021
Field Service Representative (Contract) - Canon Business Process Services
04.2018 - 05.2018
Back-up Lead - Allied Universal
09.2016 - 09.2020
Manresa School - High School Diploma, Parañaque, Philippines
Mapua Institute of Technology - Undergraduate Studies, Multimedia Arts & Sciences

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Arthur Michael Louis Madayag