Armaad Hawkins
Warehouse Worker Trainer/Coordinator
Newark,NJ
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Warehouse Worker Trainer/Coordinator
Best Buy
Piscataway, NJ
09.2021 - Current
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in training and onboarding of new employees, contributing to cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Achieved timely dispatch of orders using effective time management strategies during picking process.
- Aided in reducing overall expenses through implementation of cost-saving measures in material handling processes.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 80 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Completed cycle counts and monthly inventory.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Assembled pallets and crates for secure transportation of materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Wrote training manuals for new and existing employees and entry and advanced level positions according to strict company guidelines and protocols.
- Created and oversaw training programs for operations.
- Helped developed instructional materials and hands-on training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
- Mentored junior trainers, fostering their professional growth and development within organization.
- Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
- Promoted positive learning environment through effective communication and motivational techniques.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Spearheaded development of new training materials, resulting in higher trainee satisfaction scores.
- Improved trainee performance with regular evaluations and constructive feedback.
- Increased trainer productivity by establishing clear expectations and providing ongoing support.
- Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
Sales Associate
Tommy Hilfiger
Elizabeth, NJ
11.2018 - 02.2020
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Sociology
NJCU
Jersey City, NJ 09.2019 - 06.2024
High School Diploma -
Newark Tech
Newark, NJ 09.2015 - 06.2019
Skills
Supply Chain Management
Warehouse Operations
Warehouse Organization
Material Handling
Shipment Palletization
Operations Support
Inventory Tracking
Order picking and processing
Material Loading and Unloading
Health and Safety Regulations
Punctual and Dependable
Complex Problem-Solving
Product Management
Heavy Lifting
Safety Training
Basic Mathematics
Damage Reports
Packaging and Labeling
Assembly and production
Problem-Solving
Clear Communication
Hazardous Materials Handling
Warehouse Safety
Inventory Management
Deadline Adherence
Attention to Detail
Order Picking
Forklift Operations
Shipping Documentation
Stacking and Staging
Cleaning and Organizing
Picking and Packing
Warehouse equipment maintenance
Damage Prevention
Willing to Learn
Effective Communication
Relationship Building
Job Planning
Time management abilities
Critical Thinking
Work Planning and Prioritization
Supply Chain Management
Accomplishments
- Collaborated and coordinated team consisting of up to 5 randomly chosen team members in the development of the 2021-22 Warehouse Optimization Project.
- Documented and resolved an extensive list of inaccurate storage capacities of bay locations which led to safer and more efficient storage of an assortment of products in a 725,000 sqft Regional Delivery Distribution Center.
- Achieved seamless development for new and existing employees by improving training methods and techniques, as well as building a hands-on relationship to the prerequisite training material they received during the onboarding process.
Certification
Certified [Warehouse Worker/Machine Operator Trainer], [Best Buy] - [June 2022-Present]
Timeline
Warehouse Worker Trainer/Coordinator
Best Buy
09.2021 - Current
No Degree - Sociology
NJCU
09.2019 - 06.2024
Sales Associate
Tommy Hilfiger
11.2018 - 02.2020
High School Diploma -
Newark Tech
09.2015 - 06.2019