Armac MUNYAKAZI
Phoenix,AZ
Summary
Dedicated Rideshare Driver with over 15 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level driver position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Uber Partner,Lyfts
Uber, Lyft
01.2021 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Delivered passengers to destinations safely and on time.
- Remained calm and poised in emergent situations.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Drove VIPs to corporate events and meetings.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Helped passengers with luggage, collected fares and politely answered questions.
Engineering Technician /
Applied Materials
09.2021 - 03.2022
- Decreased materials breaks by 30% by performing routine to moderately complex electro-mechanical technical functions and activities
- Increased accuracy by 40% by testing and Troubleshooting system Level on component level problem in electrical and mechanical and Sub-systems
- Works from schematics, diagrams, written and verbal description, layout, or plan to perform routine and troubleshooting
- Perform mechanical, electrical, Pneumatic & Vacuum and process testing on AMAT platforms to Engineering an Manufacturing documentation and specifications.
Manufacturing Engineering Intern / General
Electric Healthcare Life Sciences
01.2018 - 01.2020
- Increased productivity by 65% by introduction a fully automated All in One QC an VP Test Stands PNIDs using AutoCAD and SOLIDWORKS
- Decreased breakdowns by 40% by writing the Equipment Requirement Specification (ERS) Up to ISO standard
- Increased accuracy by 80% by adjusting parameters of camera sensors to be used as a YES/NO checkpoint in the manufacturing of cartridges
- Designed a 3D model of new ergonomic cart for tripping 400 Ibs, tanks and reducing the risk of injuries by 70%
- Project
Medical Application, Aggies Invent / Dar Es Saalam
12.2012 - 01.2018
- Led am multi-disciplinary engineering team through the competition with proficient time allocation and task distribution, assessing member’s strengths
- Design a 3D model using AutoCAD and build a prototype of a functional pressure sensor-based scale for wheelchair users’ devices
Mentor / Nation Institute of Statistics of Rwanda
07.2009 - 01.2012
- Helped set goals and work toward achieving them by education four mentees about various resources available on campus, as the need arises
- Served as a positives social and academic role model by supporting mentees with their involvement on campus
- Assist students with the registrations process in Registration Laboratory and teach students how to select courses and register, and to use various software related to college attendance
- Provide academic coaching as well as advice on class scheduling, time management, and study skills.
Team Leader
The Big, MTN Rwanda, I
02.2007 - 01.2009
- Led am multi-disciplinary team through the completion of general cleanup pf park grounds with proficient time allocation and task distribution, assessing member’s strengths
- Helped older senior citizen in the region of City, Kigali cleaning up their yard
Education
Bachelor of Science -
Kigali Institute of Science And Technology (KIST), Solidarity High School
RwandaHigh School Diploma -
Saint Gabriel High School (Ecole Libre St Gabriel)
Burundi2003
Skills
- SPECIALIZED SKILLS
- Programing : AutoCAD, Python, SOLIDWORKS, MySQL, SIX SIGNAL , Lean Manufacturing , Microsoft Office Site,2D/3D Drawings, MATLAB, LABVIEW,R Studio, Multisim, Arduino, Tableau, Leadership, Communication
- Strategic Initiatives
- Driver Relations
- Microsoft Windows
- Customer Satisfaction
- Passenger Security
- Service Dispatching
- Driver Hiring
- Mileage Tracking
- Transporting Passengers
- Defensive Strategies
- Scheduled Maintenance
- Customer Accounts Management
- Customer Needs Assessments
- Mileage and Service Logs
- Navigational Tools
- Customer Reservations
- Time Management
- Luggage Assistance
- Accident Reports
- Auto and Engine Repair
- Valid Driver's License
- Valid Vehicle Insurance and Registration
Languages
English
Full Professional
French
Professional Working
Swahili
Professional Working
kinyarwanda
Full Professional
Timeline
Engineering Technician /
Applied Materials
09.2021 - 03.2022
Uber Partner,Lyfts
Uber, Lyft
01.2021 - Current
Manufacturing Engineering Intern / General
Electric Healthcare Life Sciences
01.2018 - 01.2020
Medical Application, Aggies Invent / Dar Es Saalam
12.2012 - 01.2018
Mentor / Nation Institute of Statistics of Rwanda
07.2009 - 01.2012
Team Leader
The Big, MTN Rwanda, I
02.2007 - 01.2009
Bachelor of Science -
Kigali Institute of Science And Technology (KIST), Solidarity High School
High School Diploma -
Saint Gabriel High School (Ecole Libre St Gabriel)