Armagan Akbaba
Hoboken
Summary
Passionate about leadership and customer service, bringing positive and proactive approach to team management. Possesses solid understanding of inventory control and sales strategies, with expertise in cash handling and staff scheduling. Dedicated to driving store success through effective team collaboration and exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Store Leader/Lead Barista
787 Coffee.co
12.2023 - 01.2025
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
- Planned optimal workflow through successful scheduling and task delegation.
- Properly handling and maintaining all equipment.
- Elevated team performance with motivational approach and excellent training abilities.
- Preparing and serving coffee and tea drinks that meet quality standards.
Server
Ny Bakery/NYC
05.2023 - 11.2023
- Greeting customers, and maintain a friendly demeanor throughout their experience.
- Understanding and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
H&M
09.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
N31 Restaurant&bar
03.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Business -
SWPS University
Warsaw/Poland2022
Skills
- Active Listening
- Team building and leadership
- Multi-tasking
- Store merchandising
- Employee engagement
- Culture awareness
- Store opening and closing
- Problem Solving
- Creativity
Languages
English
Turkish
Polish
Timeline
Store Leader/Lead Barista
787 Coffee.co
12.2023 - 01.2025
Server
Ny Bakery/NYC
05.2023 - 11.2023
Customer Service Representative
H&M
09.2020 - 02.2022
Server
N31 Restaurant&bar
03.2018 - 01.2019
Bachelor of Business -
SWPS University
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