Armaine Suzzane Abutin
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Front Office Cashier
Kamana Sanctuary Resort And Spa
05.2014 - 03.2016
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved guest concerns promptly, resulting in heightened levels of guest satisfaction and loyalty.
- Provided excellent guest service by promptly addressing requests and anticipating needs throughout their stay.
- Promoted a welcoming atmosphere through professional communication and attentive interpersonal skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-volume cash transactions for seamless customer experiences during peak hours.
- Participated in ongoing training sessions to stay current on industry trends and best practices for front office cashier duties.
Flight Technical Department
Cebu Pacific Airlines Operation Center
10.2013 - 01.2014
- Assist fuel analyst in encoding of fuel data from aircraft flight log and engaged in computing of APU consumption for Airbus and HMODE consumption for ATR.
- Engaged in clerical works and undertakes assignments or other duties that superiors may assign.
- Engaged in encoding of fuel data from load sheets and flight plans.
- Knowledge in ARMS.
Travel Agent Assistant
Party Travel And Tours Inc.
07.2012 - 08.2012
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Assist my superior on planning, describing ,arranging and selling itinerary tour packages and promotional travel incentives offered by various travel carriers.
Education
Bachelor of Science - International Travel And Tourism Industry
Lyceum of The Philippines University
Intramuros, Manila, Philippines04.2014
Skills
- Excellent customer service
- Patience and Empathy
- Efficient multitasking
- Strong attention to detail
- Workplace Cleanliness
- POS system knowledge
- Customer Service
Timeline
Front Office Cashier
Kamana Sanctuary Resort And Spa
05.2014 - 03.2016
Flight Technical Department
Cebu Pacific Airlines Operation Center
10.2013 - 01.2014
Travel Agent Assistant
Party Travel And Tours Inc.
07.2012 - 08.2012
Bachelor of Science - International Travel And Tourism Industry
Lyceum of The Philippines University
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