Arman Abbaszade
Vancouver,BC
Summary
Experienced sales associate at HOOT Collection with a strong track record of increasing customer satisfaction and engagement through exceptional service and strategic initiatives. Proficient in cash handling and MS Office, excelling in customer interaction and problem-solving to boost team productivity and customer relationships. Developed collaborative and multitasking skills in a fast-paced environment to efficiently handle various tasks. Transitioning into a new field to leverage problem-solving abilities and adaptability, seeking opportunities to apply and expand versatile skills in a dynamic and supportive setting.
Overview
3
3
years of professional experience
Work History
Sell Associate
Fitness world
04.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
Cashier
Urban Planet
12.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate Supervisor
HOOT CLOTHING
02.2022 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
BBA - Finance
SFU
Vancouver05-2027
Skills
- Client support
- Problem solving
- Team collaboration
- Customer communication
- Process improvement
- Verbal and written communication
Accomplishments
- Increased monthly sales by 8% by implementing personalized styling consultations, addressing customer hesitancy and boosting average transaction value by $10 per sale.
- Achieved 96% customer satisfaction rating through proactive engagement and resolving 25+ customer inquiries weekly, enhancing brand loyalty and repeat visits.
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sell Associate
Fitness world
04.2024 - 01.2025
Cashier
Urban Planet
12.2023 - 08.2024
Sales Associate Supervisor
HOOT CLOTHING
02.2022 - 11.2023
BBA - Finance
SFU
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