Arman Bonislawski
Detroit,MI
Summary
Performance-driven I/O psychologist dedicated to achieving organizational excellence. With a unique blend of human, technical, and conceptual skills, I am committed to making a positive impact on peoples' lives. Experienced in fostering employee growth, client satisfaction, and driving organizational success through data-driven insights.
Overview
6
6
years of professional experience
Work History
HR Data and Learning Specialist
ThyssenKrupp Materials NA
02.2023 - Current
- Led specific training of WorkDay software to prepare for company-wide change to new HCM software.
- Worked closely with internal Change Management consultants, HR Business Partners, and HR Operations team to develop change strategies within all business units.
- Data collection, management and analysis of employee data within ADP, SAP, Workday, SuccessFactors.
- Assisted in guiding the strategic vision and implementation of organizational values across all business units.
- Member of internal DEI Committee. Created DEI presentations and resources to expand diversity training across all business units.
Program Evaluator
University of Detroit Mercy
09.2022 - 05.2023
- Developed a comprehensive evaluation plan for the Emerging Leaders Program, outlining key evaluation objectives, methodologies, and data collection tools.
- Design and implement data collection processes, including surveys, interviews, focus groups, and other evaluation methods. Received feedback from over 400 students and faculty.
- Analyze data to assess program effectiveness, participant satisfaction, and learning outcomes.
- Collaborated closely with the program's leadership, members, and stakeholders to ensure alignment of marketing efforts with overall goals and objectives.
- Utilize evaluation findings to recommend evidence-based improvements to the program's curriculum, structure, and delivery methods.
Customer Success Manager
Fi/ Barking Labs LLC
06.2021 - 02.2023
- Start-up environment, fully remote work. Required resourcefulness, autonomous decision-making, and results-oriented mindset.
- Lead team of agents to achieve company goal of 85% satisfaction ratings for 19 consecutive months.
- Monitor, measure, and map customer engagement and agent performance using data visualization tools (Tableau).
- Collaborate with the Support and Product teams to ensure customer satisfaction.
- 2 years of Zendesk administration experience.
Operations Assistant/ Team Trainer
Saadia Design LLC
04.2020 - 06.2021
- Assisted the implementation of complex projects with diverse teams and stakeholders.
- Monitored project progress and ensured all timelines were met to deliver projects on time and within budget.
- Trained teams of up to 15 workers on hardware design and installation, job site safety, and process documentation.
- Conducted post-project reviews to identify areas of improvement and ensure customer satisfaction.
Music Educator/ Studio Administrator
School of Rock
07.2018 - 11.2020
- Built client relationships and manage day to day operations.
- Coordinated with local venues and charitable foundations to provide live music entertainment for special events.
- Provided professional customer service and managed high volume scheduling for 80+ students.
- Utilized a variety of musical instruments to provide students with an engaging learning experience.
- Developed innovative teaching strategies to support student learning and engagement in music classes.
- Established effective communication channels between families and school personnel regarding student's progress.
Education
Master of Arts - Industrial-Organizational Psychology
University of Detroit Mercy
Detroit, MI05.2023
Bachelor of Arts - Psychology
Wayne State University
Detroit12.2019
Skills
- Microsoft Office Software
- WorkDay HCM
- Project Management Methodologies
- Data Analysis and Visualization
- Evaluation and Assessment
- Instructional Design and Training facilitation
Timeline
HR Data and Learning Specialist
ThyssenKrupp Materials NA
02.2023 - Current
Program Evaluator
University of Detroit Mercy
09.2022 - 05.2023
Customer Success Manager
Fi/ Barking Labs LLC
06.2021 - 02.2023
Operations Assistant/ Team Trainer
Saadia Design LLC
04.2020 - 06.2021
Music Educator/ Studio Administrator
School of Rock
07.2018 - 11.2020
Master of Arts - Industrial-Organizational Psychology
University of Detroit Mercy
Bachelor of Arts - Psychology
Wayne State University