Arman Khan
Roanoke,USA
Summary
Dynamic management professional with a proven track record of driving operational excellence and enhancing team productivity. Expertise in strategic decision-making and analytical problem-solving is complemented by a personable, collaborative approach that fosters effective communication and teamwork. Committed to streamlining processes, reducing costs, and improving organizational efficiency while consistently adhering to health and safety guidelines. Eager to leverage strong leadership skills in a full-time position that offers professional challenges and opportunities for growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manage
Arbys (ARB USA ARG Resources LLC)
05.2024 - Current
- Directed operational strategies to enhance customer satisfaction and service efficiency.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Implemented training programs to develop staff skills and improve team performance.
- Developed and implemented operational strategies to enhance customer satisfaction and service efficiency.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Established quality control measures to ensure compliance with health and safety standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant General Manager (Contract)
Southwest Foodservice Excellence
08.2022 - 02.2024
- Achieve company objectives in sales, service, quality, the appearance of the facility, and sanitation/cleanliness through training of employees and creating a positive, productive working environment
- Resolved problems promptly to elevate customer approval.
- Control cash and other receipts by adhering to cash handling and standards.
- Streamlined operational processes to enhance efficiency and reduce waste across multiple service locations.
- Developed training programs for new team members, fostering a collaborative work environment and improving retention rates.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Established quality control measures that improved food safety standards and compliance with health regulations.
- Implemented inventory management systems that reduced costs while ensuring product availability for peak demand periods.
- Led staff meetings focused on performance improvement and best practices, promoting accountability among team members.
General Manager
International House of Pancakes (IHOP)
01.2021 - 08.2022
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Managed accounts payable, accounts receivable and payroll.
- Increased weekly revenue by average.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
General Manager
Chipotle Mexican Grill
03.2017 - 12.2020
- As GM I lead the successful day-to-day operations of the restaurant.
- Training and developing the restaurant team, especially Kitchen and Service Managers.
- Ensuring that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities.
- Provides exceptional customer service, and maintains budgets.
- Identifying talent, interviewing, and hiring new crew.
- Participating in personnel decisions regarding the restaurant team, including transfers and terminations.
- Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility.
- Performing administrative duties including payroll, inventory, food ordering, proper cash handling, etc.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
General Manager
Popeyes Louisiana Kitchen
03.2012 - 03.2017
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
The Beach Bar & Grill
06.2010 - 03.2012
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Director
The Frontier School of Excellence
08.2008 - 06.2010
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated records and files to maintain document compliance.
Senior Help Desk Analyst
Virtual Institute of Modern Language & Computer Science
04.2006 - 08.2008
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier II IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Activated accounts for clients interested in new services.
- Logged support tickets and closed when issues were resolved.
- Worked with software development team to report errors and bugs on newly released software and assisted in deployment of release fixes.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
Master of Business Administration - General Management
Abdul Wali Khan University
Mardan, Khyber Pakhtunkhwa, Pakistan08.2024
Bachelor of Physical Education - Health and Physical Education
Abdul Wali Khan University
Mardan, Khyber Pakhtunkhwa, Pakistan06.2011
GED - Professional Development: Computer Science
Pakistan Degree College
Nowshera, Khyber Pakhtunkhwa, Pakistan05.2008
High School Diploma - (Subject), Science
Oxford Public School
Nowshera, Khyber Pakhtunkhwa, Pakistan03.2006
Skills
- Experience in optimizing business operations
- Experience in strategic planning initiatives
- Development experience
- Effective team management
- Financial leadership ability
- Relationship building
- Staff training/development
- Business Development
- Coaching and mentoring
- Budget development
- Client account management
- Employee reviews
- Effective leader
- Inventory management
- Employee scheduling
- Operational management
- Budget control
- Team leadership
- Customer service
- Staff training
- Workflow improvement
- Data analysis
- Leadership and team building
- Problem resolution
- Operations management
Certification
Certified ServSafe
LANGUAGES
Urdu - Native or Bilingual
Hindi - Full Professional
Pushto - Native or Bilingual
CREDENTIALS AND LICENSES
SERVSafe Certification
PERSONAL INFORMATION
Gender: Male
Timeline
General Manage
Arbys (ARB USA ARG Resources LLC)
05.2024 - Current
Assistant General Manager (Contract)
Southwest Foodservice Excellence
08.2022 - 02.2024
General Manager
International House of Pancakes (IHOP)
01.2021 - 08.2022
General Manager
Chipotle Mexican Grill
03.2017 - 12.2020
General Manager
Popeyes Louisiana Kitchen
03.2012 - 03.2017
General Manager
The Beach Bar & Grill
06.2010 - 03.2012
Assistant Director
The Frontier School of Excellence
08.2008 - 06.2010
Senior Help Desk Analyst
Virtual Institute of Modern Language & Computer Science
04.2006 - 08.2008
Bachelor of Physical Education - Health and Physical Education
Abdul Wali Khan University
GED - Professional Development: Computer Science
Pakistan Degree College
High School Diploma - (Subject), Science
Oxford Public School
Master of Business Administration - General Management
Abdul Wali Khan University