Arman Mulalic
Kissimmee,FL
Summary
Dynamic security professional with extensive experience at Hilton Lake Buena Vista, excelling in emergency response and incident reporting. Proven ability to foster teamwork and enhance customer service, ensuring a safe environment. Recognized for developing security policies and effectively managing risks, contributing to a secure and welcoming atmosphere for all guests.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Sales professional with comprehensive understanding of automotive industry, adept at identifying customer needs and delivering tailored solutions. Known for fostering collaborative team environments and consistently meeting sales goals through effective communication and adaptability to changing market conditions. Extensive product knowledge and strong interpersonal skills ensure high customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Security Officer
Hilton Lake Buena Vista
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Team Lead Sales Associate
Universal Studios
02.2022 - 12.2022
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
Car Salesperson
Headquarter Hyundai
01.2020 - 02.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2020
Skills
- Report writing
- Incident reporting
- General security
- Emergency response
- Collaborative Teamwork
- Communication
- Effective Problem Resolution
- Customer service
Languages
English
Full Professional
Bosnian
Professional Working
Timeline
Security Officer
Hilton Lake Buena Vista
02.2023 - Current
Team Lead Sales Associate
Universal Studios
02.2022 - 12.2022
Car Salesperson
Headquarter Hyundai
01.2020 - 02.2021
High School Diploma -
Cypress Creek High School
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