Arman Mustafa

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Verified customer identification and documentation for compliant transactions.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Maintained and managed customer files and databases.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date information in electronic medical records software.

• Attended weekly meetings with Perigon Health to discuss and optimize strategies.
• Produced multiple reports per week to analyze performance against team goals.
• Effectively presented information to customers and responded to questions.
• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Supervised sales team of people, stepping in to support employees and deliver smooth sales processes for clients.
• Developed and implemented comprehensive salesperson training program.
• Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Worked with patients to schedule tests and procedures.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Resolved patient financial problems with guidance from documented guidelines and procedures.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• answering inbound and outbound calls
• reviewing documents
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• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Consulted with outside parties to resolve discrepancies and create effective solutions.

answering phone calls

• Answered multi-line phone system and greeted callers enthusiastically.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.

• Prepared raw materials for cooking by cutting vegetables and preparing dough.