Arman Topalovic
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to upholding justice and serving the community with integrity. Seeking to leverage comprehensive law enforcement experience to contribute to a dynamic police department and ensure public safety.
Overview
4
4
years of professional experience
Work History
Coaching Staff Member
I9 Sports
11.2023 - Current
- Developed and implemented effective coaching strategies for athletes.
- Organized practice sessions to maximize team performance.
- Created and monitored individualized training plans for athletes.
- Provided feedback and guidance to athletes on technique, strategy, and sportsmanship.
Customer Service Representative
AT&T
08.2023 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Telecommunications Technician
Crystal Clear Communications
07.2021 - 01.2022
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Resolved customer complaints regarding telephone service or technical issues.
- Conducted research into emerging technologies related to telecommunications systems.
Warehouse Worker
UPS
07.2020 - 12.2020
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Inspected damaged goods prior to disposal or return to vendor.
- Managed hazardous waste removal operations per government regulations.
Education
GED -
Prospect High School
Saratoga, CA01-2017
Associate of Arts - Criminal Justice
San Jose City College
San Jose, CASkills
- Troubleshooting and repair
- Installing equipment
- Equipment safety
- Educating customers
- Safety practices
- Electrical Wiring
- Safety awareness
- Building Relationships
- Client Communication
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
Serbian
Full Professional
Croatian
Full Professional
Montenegrin
Full Professional
Timeline
Coaching Staff Member
I9 Sports
11.2023 - Current
Customer Service Representative
AT&T
08.2023 - 12.2023
Telecommunications Technician
Crystal Clear Communications
07.2021 - 01.2022
Warehouse Worker
UPS
07.2020 - 12.2020
GED -
Prospect High School
Associate of Arts - Criminal Justice
San Jose City College