Armand Arnaldy
Fords,NJ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Advisor
Atlantic Eye Physicians
2022.04 - Current
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Sales Associate
Paychex
2021.12 - 2022.04
- Generates appointments for sales representatives utilizing technology as well as targeted telephone, email, webinar, and social media
- Builds rapport via multi-touch, nurturing approach
- Partners with selling representatives to strategically target accounts and identify potential opportunities for Paychex
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Specialist
Eyes First/Clarkson Eyecare
2020.10 - 2021.11
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Merchandiser
Nabisco
2020.05 - 2020.10
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
- Tracked and recapped key item performance
- Conferred with store managers to obtain information about customer needs and preferences
- Established vendor performance metrics to evaluate service
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Updated pricing and signage to complete product displays and educate customers.
Sales Specialist, Assistant Manager
Vision Works
2017.02 - 2020.03
- Recruiting and training sales associates
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Assisting manager with daily paperwork and operations
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
Sales Specialist, Assistant Manager
Sunglass Hut
2015.01 - 2017.01
- Merchandising
- Recruiting and training sales associates
- Sales (reaching daily, weekly, monthly, and yearly goals)
- Assisting manager with daily paperwork and operations
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Key Holder
American Greetings
2014.01 - 2015.01
- Cash Management (make deposits and make change)
- Opening and closing operations
- Merchandising
Education
Bachelor of Arts - Marketing, Digital Marketing
05.2021
Associate of Science - Business Administration And Management
09.2017
Skills
- Design Visualization
- Organization and Prioritization
- Experienced in Brand Marketing
- Building rapport
- Independent Decision Making
- Originality and Creativity
- Developing promotional and Advertising Campaigns
- Forecasting of Market trends
- Proficient in Microsoft (Word, Excel, and PowerPoint)
Certification
Student Mimic SocialNabisco, Edison, NJ, 05/2020, 10/2020
Additional Information
Student Ambassador, Student Counselor, March for Life Volunteer, Soup Kitchen Volunteer
Timeline
Sales Advisor - Atlantic Eye Physicians
2022.04 - Current
Sales Associate - Paychex
2021.12 - 2022.04
Sales Specialist - Eyes First/Clarkson Eyecare
2020.10 - 2021.11
Merchandiser - Nabisco
2020.05 - 2020.10
Sales Specialist, Assistant Manager - Vision Works
2017.02 - 2020.03
Sales Specialist, Assistant Manager - Sunglass Hut
2015.01 - 2017.01
Key Holder - American Greetings
2014.01 - 2015.01
Rutgers, The State University of New Jersey - Bachelor of Arts, Marketing, Digital Marketing
Middlesex County College - Associate of Science, Business Administration And Management
Student Mimic SocialNabisco, Edison, NJ, 05/2020, 10/2020
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